Supervisor, Liability Claims, Remote

SCM Services d’assurances • Markham, ON

2d • CA$80,300 - CA$111,500 • Remote

About The Position

ClaimsPro LP has an existing opportunity to add a Liability Claims Supervisor to our team. The Liability Claims Supervisor will actively manage the day-to-day Adjusting Team composed of Liability desktop adjusters. This position involves leading and managing staff within our National Accounts business division with respect to quality and customer service excellence, training and development, and technical support. This role is critical in ensuring the delivery of quality adjusting services while supporting the growth and development of the unit. The supervisor will also be required to manage production targets and quality targets as needed to support the department’s goals. To succeed in this role, the ideal candidate should have experience in Commercial lines Liability claims.

Requirements

• University degree or combination of education and equivalent business experience
• CIP Designation or working towards completion (must have relevant CIP courses needed for Adjuster license qualification)
• Minimum of 7 years’ experience in Personal Lines and Commercial Liability claims adjusting
• Fully licensed as an Adjuster in Ontario and multiple provincial jurisdictions except Quebec, OR has the ability to be licensed as an Adjuster in Ontario and multiple provincial jurisdictions except Quebec
• Strong communication skills, including listening, interviewing, negotiating, and must be able to flex style appropriate to audience
• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner
• Demonstrated leadership in training and mentoring junior staff and creating a career path
• Strong computer skills including working knowledge of Microsoft Office Suite and an ability to learn new technical systems including Client claims systems
• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner
• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations

Nice To Haves

• Prior Supervisory experience an asset
• Bilingual is an asset

Responsibilities

• Meet or exceed service level agreements for our Commercial Clients.
• Create a high-performance work environment
• Support achievement of financial and production targets through management of KPIs such as abeyance, cycle time, adjuster billings, claims response times, and interim and final billings
• Completion of quality assurance reviews to ensure quality standards are met
• Weekly review of the operational dashboard KPI targets
• Responsible for handling escalated complaints to ensure resolution reached
• Provide leadership, guidance and mentoring to direct reports to achieve their full potential
• Act in a consultative and advisory capacity on claims matters and technical issues
• Individual meetings with adjuster for approval of denials and settlements above the adjusters’ authority
• Participate in the recruitment, selection and performance management of staff

Benefits

• education fee reimbursement
• mentorship programs
• flex-benefit health and dental plan
• Competitive Pay
• E-flex Benefits Program
• Wellness Programs
• Registered Retirement Savings Plan (RRSP), including a 2% match for full-time employees
• Training and Career Development Opportunities
• Employee Referral Bonuses
• Employee Recognition Program
• Employee Perks (access to vendor discount programs)
• Reimbursement for Adjusting Licenses and Dues

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree