Supervisor, Lending Support (Bilingual)

FCC / FAC•Regina, SK

9d•CA$92,310 - CA$124,890•Hybrid

About The Position

As a Supervisor, Lending Support, you’ll provide leadership and operational oversight to Lending Support Associates and Workflow Coordinators within the Customer Service Centre (CSC), ensuring seamless loan administration and a strong customer experience. You’ll lead and coach your team in managing complex lending and loan administration activities, while ensuring accuracy, compliance and continuous improvement across processes. Acting as a trusted partner to CSC leadership, you’ll contribute to strategic planning, resource management and change initiatives that support CSC programs and relationship management. If you excel at leading teams, balancing operational priorities and navigating change in a dynamic lending environment, this role offers the opportunity to make a meaningful impact.

Requirements

A degree in business administration with at least three years of experience, or a certificate in business administration with at least five years of experience (or an equivalent combination of education and experience)
Solid understanding of lending and loan administration
Demonstrated leadership qualities gained through formal or informal experiences
Ability to manage competing priorities and adapt effectively to ongoing change
Analytical mindset with attention to detail, organization and time management
Advanced proficiency in both official languages (English and French)

Nice To Haves

Ability to lead, coach, mentor and develop team members
Strong understanding of lending and loan administration practices
Ability to build relationships with customers, partners and internal stakeholders

Responsibilities

Lead and manage daily operations of the CSC lending support team
Ensure lending and loan administration documentation and program support tasks are accurate and comply with policies and procedures
Coach the team in processing loan documentation, including risk management and compliance
Manage workload priorities, performance objectives and employee performance
Implement process improvements and ensure adherence to internal controls
Support and guide team members in managing customer relationships, including difficult communications with customers, retailers and suppliers
Mentor the team on new and existing processes to enhance CSC program delivery and relationship management
Collaborate with CSC leadership to provide strategic support for CSC initiatives
Strengthen partnerships between lending support staff and CSC business lines through coaching and guidance