Supervisor, Learning Operations

Johnson & Johnson Innovative Medicine • Hopewell Township, NJ

1d • $94,000 - $151,800 • Hybrid

About The Position

This role oversees the day-to-day execution of learning operations, ensuring training programs are accurately scheduled, administered, tracked, and reported. The Supervisor leads a team of Training Facilitators and is accountable for the reliability, accuracy, and compliance of learning operations supporting onboarding, ongoing training, upskilling, and priority Patient Service Center (PSC) initiatives.

Requirements

• A minimum of 5 years of experience in learning operations, training coordination or program operations.
• A minimum of 3 years of experience supervising or leading teams.
• Well versed in MS Office Products (Teams, SharePoint, MS Word, PPT, Excel, etc.)
• Demonstrated experience managing high-volume, detail-oriented operational work.
• Strong organizational, planning, and problem-solving skills.
• Ability to operate effectively in a fast-paced, operational environment.

Nice To Haves

• Bachelor's or Master’s degree
• Experience in pharmaceuticals, life sciences, healthcare, or regulated environments.
• Experience supporting contact centers or frontline operations

Responsibilities

• Oversee daily learning operations activities, including training schedule inputs, enrollments, completions, certifications, and LMS data accuracy.
• Ensure training plans and calendars are operationally supported and executed on time.
• Maintain accurate learning records, training catalogs, and documentation to support audit readiness.
• Support onboarding, recurring training and priority initiatives by ensuring operational coordination and readiness.
• Identify and resolve issues related to data integrity, timelines, and learning administration.
• Partner with Quality and Compliance to ensure learning records and reporting meet regulatory and internal standards.
• Directly manage a team of Learning Facilitators to include goal setting, work prioritization, coaching, and performance feedback.
• Support team development by providing clear expectations, ongoing feedback, and opportunities to build program management and communication capabilities.
• Assign and prioritize work to ensure accuracy, timeliness, and adherence to learning operations standards.
• Support onboarding and ongoing development of team members.
• Conduct regular check-ins, feedback discussions, and performance evaluations.
• Foster collaboration and accountability within the team and across cross functional partners.
• Serve as a key point of coordination between Learning Operations, Instructional Designers and PSC partners on operational timelines and readiness.
• Support development and consistent application of learning operations, SOPs, tools, and job aids.
• Compile and deliver learning operations, metrics, reports, and status updates to leadership.
• Gather feedback from stakeholders to identify opportunities for process improvements.
• Recommend workflow, system, or process changes to improve efficiency and reduce operational risk.
• Other duties as assigned.

Benefits

• Consolidated retirement plan (pension)
• Savings plan (401(k))
• Long-term incentive program
• Vacation –120 hours per calendar year
• Sick time - 40 hours per calendar year (may vary by state)
• Holiday pay, including Floating Holidays –13 days per calendar year
• Work, Personal and Family Time - up to 40 hours per calendar year
• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
• Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
• Caregiver Leave – 80 hours in a 52-week rolling period
• Volunteer Leave – 32 hours per calendar year
• Military Spouse Time-Off – 80 hours per calendar year

What This Job Offers

• Job Type: Full-time
• Career Level: Manager