Supervisor, Laboratory Support Services
About The Position
This position is responsible for the overall supervision of pre-analytical and customer service aspects of the laboratory. The supervisor will oversee laboratory staff performing phlebotomy, patient registration, and specimen processing. This role requires independent judgment in making decisions from many diversified alternatives that are subject to general review in final stages only. The supervisor will directly supervise 15-20 employees, prepare and give performance evaluations, and work with patients, internal/external customers, other healthcare professionals, and individuals at the director level or above.
Requirements
- 1 year laboratory-related experience.
- Demonstrated skills in interpersonal relations, delegation and planning.
- Demonstrated ability to work efficiently, independently and to coordinate activities of others.
- Effective communication skills and leadership qualities.
- Experience with word processing, spreadsheet, and database computer application.
Nice To Haves
- Baccalaureate degree from an accredited college or university preferred.
Responsibilities
- Assumes responsibilities for the daily operation of the pre-analytical areas of the laboratory.
- Assures quality and accuracy throughout the pre-analytical systems of the laboratory (specimen collection, processing, transport and patient registration).
- Oversees point of care testing performed by lab support employees.
- Develops customer service standards and trains/monitors staff to deliver excellent customer service.
- Handles customer complaints, investigates and solves complex problems.
- Supervises personnel and staffing assignments in the department.
- Interviews prospective employees and makes recommendations on hiring.
- Evaluates employee performance in a constructive manner, disciplines fairly and recommends compensation to the laboratory manager or director.
- Writes, reviews, and updates procedure manuals; maintains the department in conformance with regulatory demands.
- Plans for the present and future needs of the department with regard to equipment, staff and supplies.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
