Supervisor Lab Section - Orlando Health - Health Central - Full Time

Orlando Health•Ocoee, FL

3d•Onsite

About The Position

The Laboratory Section Supervisor is responsible for monitoring and participating in all aspects of daily operations in an assigned section. This role provides daily supervision of personnel and reporting of tests, monitors workflow, evaluates compliance with service guarantees and quality control requirements, and works cooperatively with all customers, responding effectively to meet or exceed their needs. The supervisor monitors customer service satisfaction and addresses issues in a timely manner. They are responsible for orienting and training team members, completing performance competency evaluations, and implementing coaching plans. The role involves recognizing and providing positive feedback and reward for performance, as well as addressing disciplinary actions for all team members of an assigned section. Staff scheduling to meet workload requirements while minimizing expense is also a key responsibility. The supervisor is expected to assume bench responsibilities as needed and regularly scheduled to perform testing to maintain proficiency. This includes regularly performing and reporting routine and special laboratory testing, verifying results and quality control data for accuracy and reliability, and performing, evaluating, and documenting all quality control, preventive maintenance, and troubleshooting procedures. Monitoring test analysis to ensure acceptable levels of analytic performance and that corrective action is taken as required is crucial. The supervisor evaluates team competency, monitors test results, worksheets, quality control records, proficiency testing, and maintenance logs. They are responsible for evaluating new tests, methodologies, and instrumentation, making recommendations to the laboratory manager, and implementing new test methods and procedures under the direction of the laboratory manager and medical director. Supporting the manager in maintaining the operational budget within budgetary constraints, ordering operating supplies, and monitoring inventory control, productivity, and appropriate testing utilization are also part of the role. Directing the development and compliance of all departmental policies and procedures for test performance, quality control, preventive maintenance, and troubleshooting procedures according to regulatory and accreditation requirements is essential. The supervisor monitors work flow, delegates responsibilities to team members, and regularly communicates with the Manager on day-to-day operations. They manage various human resources functions, including hiring, work assignments, coaching plans, and performance counseling. Maintaining reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards, as well as maintaining compliance with all Orlando Health policies and procedures, are required.

Requirements

Graduate from an approved school of medical laboratory technology or appropriate training facility.
Bachelor’s degree in related science field.
Completion of an approved clinical laboratory training internship.
Maintains current supervisor license and medical technologist license required for area of responsibility - Florida Department of Health.
Five (5) years laboratory experience.

Responsibilities

Provides daily supervision of personnel and reporting of tests.
Monitors workflow evaluates compliance with service guarantees and quality control requirements.
Works cooperatively with all customers and responds effectively to meet or exceed the customer’s needs. Monitors customer service satisfaction and addresses issues in a timely manner.
Orients and trains team members in department.
Completes performance competency evaluations, coaching plans.
Recognizes and provides positive feedback and reward for performance and addresses disciplinary actions for all team members of an assigned section.
Schedules staff to meet workload requirements while minimizing expense.
Assumes bench responsibilities as needed and regularly scheduled to perform testing to maintain proficiency.
Regularly performs and reports both routine and special laboratory testing following established policies and procedures to ensure the highest quality of laboratory results within established timeframes.
Verifies results and quality control data for accuracy and reliability.
Performs, evaluates, and documents all quality control, preventive maintenance and troubleshooting procedures.
Monitors test analysis to ensure acceptable levels of analytic performance are maintained and that corrective action is taken as required.
Evaluates team competency, monitors test results, worksheets, quality control records, proficiency testing and maintenance logs.
Responsible for evaluating new tests methodologies and instrumentation and makes recommendations to the laboratory manager.
Implements new test methods and procedures under the direction of the laboratory manager and medical director.
Supports the manager in maintaining the operational budget within budgetary constraints.
Orders operating supplies and monitors inventory control, productivity and appropriate testing utilization.
Directs the development and compliance of all departmental policies and procedures for test performance, quality control, preventative maintenance including troubleshooting procedures according to regulatory and accreditation requirements.
Monitors work flow and delegates responsibilities to team members of the section.
Regularly communicates with Manager on day to day operations.
Manages various human resources functions including hiring, work assignments, coaching plans, and performance counseling.
Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
Maintains compliance with all Orlando Health policies and procedures.
Understands the role and function of all laboratory areas and is able to fulfill team leader responsibilities in other areas as required.
Maintains an active role in the laboratories quality improvement program (incident reports, CAP surveys, TAT’s, service guarantees) and ensures level of competencies to include orientation, departmental training, and complete understanding of all areas of assignment.
Enforces departmental compliance of all safety and infection control practices.
Maintains confidentiality of patient record and hospital and departmental issues at all levels.
Interacts with other laboratory sites to support consistency and standardization in testing methodology and procedures to provide the same quality of patient care.