Supervisor Lab PAA/Phlebotomist | Draw Stations - CFH | Ocala

UF Health•Ocala, FL

About The Position

Join UF Health to support patient care in a medical office setting. This position performs routine and advanced venipuncture and other specimen collection procedures, organizes and supervises staff in the daily operation of the practice, and helps resolve complaints, issues, and patient relations concerns. The role also releases or places orders in electronic medical record and laboratory systems; receives, processes, and distributes specimens or blood products; and prepares samples for transport to other laboratories. Additional duties include answering telephones, checking in patients, and maintaining a comfortable patient wait experience in accordance with practice protocols and UF Health Physicians policies and procedures. The position oversees daily practice operations, including staffing, staff activities, timekeeping, supplies, and practice maintenance. It processes biological samples and operates and maintains laboratory equipment while supporting patients, families, healthcare providers, and coworkers with laboratory-related information and assistance. Daily work is integrated into workflow and adjusted to periods of increased or decreased activity.

Requirements

High school graduate or equivalent.
At least one year of recent phlebotomy experience; clinical or hospital-based experience is preferred.
Computer operational skills using a personal computer, laboratory system, or other hospital information system.
Ability to show initiative, multitask, and take on responsibilities.
Proven problem-solving ability and ability to work as a team member.
Excellent interpersonal, customer service, and communication skills.

Nice To Haves

Graduation from a certified health-related program at the high school level or above.
Successful completion of Advanced Placement science courses at the high school level.
Successful completion of at least three credit hours of college-level science-based studies; GPA of 3.0 or above preferred.
Recent phlebotomy experience in a clinical or hospital setting.

Responsibilities

Ensure daily operation of the practice; monitor staffing levels to match patient-care volume and service needs, supervise staff activity, and manage timekeeping duties.
Order supplies and maintain the practice.
Perform routine and advanced venipuncture and other specimen collection procedures on infant, pediatric, and adult patients.
Receive and sort specimens, place orders in EPIC, and distribute specimens to designated areas.
Ensure written orders are complete for federal compliance and proper billing, including authorized signatures and accurate diagnosis codes.
Prepare samples for testing, including processing biological samples, blood, and body fluids for microbiology, hematology, immunohematology, and chemical analysis.
Operate and maintain equipment.
Check in patients professionally and promptly while following UFHP registration and check-in policies and procedures.
Monitor patient flow, delays, and the waiting-room environment to maintain patient comfort.
Provide laboratory-related information and assistance to healthcare providers, patients, family members, and coworkers.
Adjust daily tasks to workflow during periods of increased or decreased activity.