Supervisor, Lab Operations

Intuitive•Peachtree Corners, GA

17h

About The Position

The Lab Operations Manager is responsible for overseeing the daily operations, logistics, operational readiness, and continuous improvement of the training laboratory environment in support of Customer Training programs. This role ensures training centers are equipped with the appropriate technology, inventory, equipment, and operational support necessary to deliver high-quality customer and internal training experiences. The Lab Operations Manager partners cross-functionally with Customer Training, Customer Learning & Development, Product Marketing, Field Service, Finance, and other internal stakeholders to support operational excellence, new technology and product launches, laboratory infrastructure, inventory management, vendor coordination, and process improvement initiatives. This role also provides day-to-day leadership and operational oversight for lab associates, including scheduling support, onboarding, coaching, workload prioritization, and fostering a collaborative and accountable team environment. The Lab Operations Manager reports directly to the Training Manager for their region.

Requirements

Strong problem-solving and critical-thinking skills with the ability to identify operational challenges and drive effective solutions.
Demonstrated ability to lead projects from planning through execution and completion.
Demonstrated leadership experience with the ability to effectively support, develop, and manage team members.
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Excellent oral and written communication skills.
Strong interpersonal skills, including the ability to provide feedback, collaborate cross-functionally, and navigate conversations professionally.
Ability to work independently while maintaining strong collaboration within a team environment.
High attention to detail with a focus on operational accuracy and efficiency.
Solution-oriented mindset with a proactive approach to continuous improvement.
Ability to learn quickly and adapt within a dynamic operational environment.
Professional work ethic with strong accountability and ownership.
Commitment to self-development and ongoing team development.
Ability to be flexible with hours of operation.
Ability to travel up to 15%.

Responsibilities

Analyze, implement, and support operational process improvements in collaboration with Customer Training leadership.
Develop, maintain, and optimize operational policies, procedures, and work instructions.
Coordinate laboratory resources, logistics, installations, and operational support for new technology, software, and product launches.
Manage requests and scheduling for laboratory space, systems, and training assets in collaboration with internal stakeholders.
Oversee inventory management, including tracking, organization, replenishment, and lifecycle management of training assets and equipment.
Monitor inventory and operational usage trends to identify opportunities for efficiency improvements and cost optimization.
Manage maintenance schedules, service contracts, repairs, and vendor coordination for training center equipment and infrastructure.
Manage purchase orders, internal sales orders, vendor setup processes, and associated operational tracking metrics.
Coordinate logistics, shipping, and importation of training assets and products as needed.
Partner with Customer Learning & Development, Professional Education Managers, and other stakeholders to support protocol and course updates, including necessary equipment and system updates.
Support national lab operations initiatives and cross-functional operational efforts as needed.
Maintain compliance with company policies, quality standards, and laboratory operational requirements.
Contribute to departmental goals and operational initiatives through proactive ownership and accountability.
Foster accountability, collaboration, professionalism, and a positive team culture.
Coach team members on operational expectations, communication, and process execution.
Support employee development, performance feedback, and continuous improvement initiatives.