Supervisor, IT Provisioning

Ent Credit Union•Colorado Springs, CO

1d•Onsite

About The Position

The IT Provisioning Supervisor plays a critical role in ensuring timely and accurate delivery of IT services to end users across the organization. This position is responsible for overseeing the provisioning of hardware, software, and user accounts, including onboarding new employees, facilitating internal moves, and managing separations. The supervisor ensures that all provisioning activities align with security policies and operational standards, maintaining data integrity and access control throughout the user lifecycle. By coordinating closely with HR, IT support, and infrastructure teams, the specialist helps streamline transitions and enhance the overall user experience, contributing to operational efficiency and compliance. The Provisioning team is also responsible for asset management of all hardware, and lifecycle for end user devices.

Requirements

High School Diploma/G.E.D. or equivalent
7+ years' experience in an Information Technology role.
Demonstrated experience in support of PCs, thin-client devices, network devices, LAN/WAN technologies, and peripherals.
Demonstrated knowledge and support of a wide variety of software applications, including standard desktop packages, as well as n-tier proprietary software architectures, Citrix thin-client, web-based applications, and ancillary functions.
Demonstrated experience of IT systems/data security - specifically as it relates to system hardening and security processes to minimize exposure to the organization to include a strong understanding of security as it relates to financial institutions or other industries that must comply with federal regulations.
Demonstrated excellence in providing superb customer service.
Excellent analytical skills.
Strong communication skills (written, verbal, and listening).
Vendor management skills.
Price control and budgeting skills.
Proficiency with network management systems and basic software packages.
Demonstrated experience in leading others and managing in a technical environment.
Demonstrated experience in defining support and delivery processes based on industry standards such as ITIL.
Demonstrated experience in defining policy and procedures which adhere to defined corporate directives and goals.
Ability to learn and apply new and emerging concepts very quickly.
Has a strong and broad understanding of Wings' products, services, and basic business processes.
Understands the business impact of different solutions, and can assess the tradeoffs between business needs, technology requirements and costs.
Has breadth and depth of knowledge of the IT service support industry.

Nice To Haves

1+ years' supervisory or team leadership experience preferred

Responsibilities

Supervise and provide technical direction for members of the provisioning team.
Provision user accounts, devices, and work through the Mover, Joiner, Leaver process for users.
Procurement of IT services and equipment.
Asset Management for devices across the organization.
Job specific accountabilities based on job description such as meetings, escalated ticket resolution, reporting and trending, etc.
Research, test and recommend technology solutions.
Establish and enforce policies and procedures in line with security and strategic objectives.
Mentorship, performance reviews, statuses, etc.
Remains cognizant of and adheres to Wings policies and procedures, and regulations pertaining to the Bank Secrecy Act.