Supervisor IT Customer Information System North Carolina
About The Position
At Enbridge, we are committed to delivering safe, reliable energy while driving operational excellence, innovation, and sustainable growth across our business. As the Supervisor IT Customer Information System NC, you will provide leadership and oversight for a complex Customer Information Systems technology portfolio that supports critical business operations. This role requires deep technical expertise across enterprise applications, cloud platforms, integrations, reporting technologies, and operational support processes. You will lead a multidisciplinary team focused on ensuring system stability, performance, security, and continuous improvement while partnering with stakeholders across the organization. Join us and help shape the future of technology operations at Enbridge. #joinourteamcorp Apply today for this extraordinary opportunity with Enbridge! This role is known internally as Supervisor TIS Customer Information System.
Requirements
- University degree in Computer Science, Engineering, Information Technology, or a related field, or an equivalent combination of education and experience.
- 7+ years experience of supporting large-scale enterprise application environments, including cloud-based technologies.
- Strong knowledge of enterprise business processes and systems, including Customer Information Systems, Finance, Supply Chain, Asset Management, or Work Management domains.
- Experience integrating on-premise and cloud-based applications using modern cloud integration tools and technologies.
- Advanced understanding of ITIL processes, with a strong focus on incident, change, release, and testing management practices.
- Proven leadership, coaching, and stakeholder management skills, with the ability to effectively manage competing priorities in a fast-paced environment.
- Strong analytical and problem-solving abilities, combined with a commitment to innovation, continuous learning, and delivering exceptional customer service.
Nice To Haves
- Demonstrated experience leading and managing technical operations or application support teams within a large enterprise environment.
Responsibilities
- Lead and direct a multidisciplinary team responsible for the operational support and delivery oversight of a large enterprise systems portfolio.
- Provide technical and functional leadership for Customer Information Systems, cloud platforms, integrations, reporting technologies, and related applications.
- Drive continuous improvement initiatives by analyzing application landscapes, identifying opportunities for optimization, automation, and operational excellence.
- Manage vendor and service provider relationships to ensure successful delivery of services, support, and technology solutions.
- Oversee the planning, execution, and support of complex system changes while ensuring compliance with governance, release management, and testing processes.
- Lead the development and execution of business continuity, disaster recovery, monitoring, and support practices for enterprise applications.
- Coach, mentor, and develop team members while fostering a high-performing, collaborative, and customer-focused work environment.
Benefits
- A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, dental, insurance and disability.
- A paid maternity and parental leave benefit that offers up to 20 weeks of paid leave for birth-giving parents and up to 12 weeks for other eligible parents, providing flexibility and support during this important life event.
- Valuable retirement savings plans, including a savings plan with company stock as an investment option.
- Paid time off/vacation/sick, plus paid personal days off (depending on location), and paid holidays.
- An Employee and Family Assistance Program.
- A Wellness Program, which focuses on supporting healthier employees by providing tools, resources, and opportunities to improve physical, mental, social, and financial well-being.
- Enbridge’s FlexWork (hybrid work model) offers eligible employees (Manager and below) the option to work from home on Wednesdays and Fridays, opt for a compressed work week schedule, or have flexible start and end times. Role requirements determine your eligibility for each option.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
