Supervisor- Issue Resolution
About The Position
At Crawford, every claim represents a person and a community we help rebuild. As a Supervisor, Issue Resolution, your leadership experience, property adjusting or construction background, expertise in Xactimate, and strong problem-solving skills will help drive successful outcomes for clients, contractors, and homeowners alike. This is your chance to be part of the One Crawford family—where your leadership makes a real impact. Reporting to Issue Resolution Manager, Issue Resolution Supervisor will be responsible for Issue Resolution department, ensuring that department provides investigation and resolution of workmanship warranty, liability damage and performance related matters involving network contractors. Subject matter expert in Crawford Contractor Connection Issue Resolution processes and program requirements.
Requirements
- Leadership experience
- Property adjusting or construction background
- Expertise in Xactimate
- Strong problem-solving skills
Responsibilities
- Oversee investigations involving workmanship warranties, liability damages, and contractor performance issues.
- Guide escalations, monitor team performance, and ensure timely, effective resolution of complex claims matters.
- Coach and develop team members while serving as the subject matter expert on Contractor Connection issue resolution processes.
- Ensuring that department provides investigation and resolution of workmanship warranty, liability damage and performance related matters involving network contractors.
Benefits
- Competitive base pay
- Bonus/Incentive Pay and other Performance-Based Rewards
- Medical, Dental and Vision Plans
- Prescription Drugs
- HSA, HRA, and FSA Accounts
- Paid Holidays, Vacation and Sick Leave
- 401(k) Retirement Plan
- Tuition Assistance
- Paid Parental Leave
- Supplemental Health Benefits
- Enhanced Mental Health Support
- Virtual Physical Therapy
- Caregiving Services
- Life Assistance Program
- Training programs that promote continuous learning and career progression while enhancing job performance.
- Sustainability programs that give back to the communities in which we live and work.
- A culture of respect, collaboration, entrepreneurial spirit and inclusion.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
