Issue Resolution Specialist

The Home Depot • Atlanta, GA

5d • Onsite

About The Position

The ISE Issue Resolution Specialist is responsible for resolving issues logged by the MET and third party associates in our stores when executing projects. The specialist will be responsible for leveraging training, issues matrices, and departmental knowledge to drive expedited resolution and allow in-store labor teams to complete projects as quickly as possible.

Requirements

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Highly organized.
• Excellent written and verbal communication skills.
• Strong ability to multi task and handle competing priorities at once.
• Strong decision making and problem solving skills.

Nice To Haves

• Prior issue resolution or call center experience
• Strong written and verbal communications skills, presentation and facilitation skills
• Proficient in: Microsoft Office Suite including Excel, PowerPoint, Project, and Word

Responsibilities

• Review issues logged by MET or third party labor associates related to projects being executed in our stores. Assess issue, determine resolution, and deploy necessary adjustments and/or items to enable completion.
• Train on upcoming projects to ensure good base knowledge before execution begins
• Escalate pervasive issues which require departmental support

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED