Supervisor, IOP - St. Louis, MO

Natera • St. Louis, MO

7h • Hybrid

About The Position

An In-Office Phlebotomist Supervisor will supervise the day-to-day operations of the designated In-Office Phlebotomists in their territory and oversee Natera’s phlebotomy program locally at specified locations. An In-Office Phlebotomist Supervisor may be required to cover at their clinics as needed, where they will serve patients by identifying the best method for retrieving blood, preparing specimens for laboratory testing, and performing screening procedures.

Requirements

• Minimum of 5 years of phlebotomy experience
• High School Diploma (or equivalent) required
• Phlebotomy Certificate (if required by State)
• This role works with PHI regularly, both in paper and electronic form, and has access to various technologies to access PHI (paper and electronic) to perform the job.
• Must maintain a current status on Natera training requirements.

Nice To Haves

• BS/BA degree (preferred)

Responsibilities

• Supervise, mentor, and develop a team of phlebotomists across designated locations.
• Handle recruitment, onboarding, and training of new in-office phlebotomists.
• Conduct regular performance evaluations, routine audits, competencies, and inspections, provide feedback, and implement staff development initiatives to maintain quality patient care at all times.
• Work with Contracting and Analytics to process monthly compliance and quarterly audits.
• Manage staffing schedules to ensure optimal coverage and productivity at all clinics.
• Oversee supply inventory, equipment maintenance, and resource allocation.
• Ensure that all In-Office Phlebotomists operate efficiently, consistently adhering to protocols and procedures.
• Develop and implement strategies in tandem with the Senior Manager to ensure patient access, meet financial and volume targets, and improve efficiency.
• Analyze key performance indicators (KPIs), such as patient volumes, turnaround times, and specimen quality to drive operational improvements.
• Ensure the highest level of patient satisfaction by fostering a welcoming and professional environment.
• Ensure safe, secure, and healthy work environments at all locations by following standards and procedures and complying with legal regulations.
• Provide support to resolve unusual test orders by contacting the physician, pathologist, or reference laboratory and referring unresolved orders back to the originator for further clarification.
• Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
• Enhances the phlebotomy department by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.
• Ensure compliance with regulatory standards, including HIPAA, OSHA, and company policies, as soon as possible but not later than the first 30 days of hire.
• Logistical management/printing of patient reports for that area.
• Billing question answering/triaging and follow-up with the sales team as needed.
• Address and escalate patient complaints or concerns as needed promptly and empathetically.
• Collaborate with physicians, nurses, and laboratory personnel to ensure accurate and timely communication regarding specimen results.
• Other duties as assigned.

Benefits

• comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents
• free testing for employees and their immediate families
• fertility care benefits
• pregnancy and baby bonding leave
• 401k benefits
• commuter benefits
• generous employee referral program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED