Supervisor Investment Solutions Operations

First Citizens Bank • Phoenix, AZ

1d

About The Position

The primary duty of this role is to perform work directly related to the management and general business operations of the organization by exercising independent judgment and discretion on matters of significance, including operational strategy, governance, and risk management. This position provides ongoing operational oversight and governance for Investment Solutions Operations. Ensures the alignment of front-office execution, operational infrastructure, and technology capabilities to deliver scalable, efficient, and controlled solutions that drive revenue growth and enhance client outcomes. Responsible for organizational capability, including talent development and ownership of the control environment, with expertise in the three lines of defense model. The role ensures the implementation, and sustainability of robust controls, proactively addressing risk and audit expectations. This includes championing a strong risk culture, driving accountability, and ensuring operational integrity across all activities in partnership with the first line of defense.

Requirements

• Bachelor's Degree and 2 years of experience in Operational leadership in a financial institution. OR High School Diploma or GED and 6 years of experience in Operational leadership in a financial institution.
• Accountability
• Analytical skills
• Effective Judgement
• Effectively working within a team
• Feedback - Receives and provides
• Intellectual Curiosity
• Managing Performance

Nice To Haves

• Operations teams embedded within product development.

Responsibilities

• Oversees and guides execution of operational strategy aligned to business growth, client needs, and enterprise priorities. Ensures operational strategies and processes enhance client experience and outcomes
• Exercises independent judgment and discretion in complex, high-risk, and ambiguous environments where policies provide limited guidance. Evaluates trade-offs between risk, financial outcomes, and client impact to determine appropriate courses of action. Balances revenue, client impact, and risk considerations in enterprise-level decisions. Establishes decision frameworks and governance to enable consistent, scalable outcomes
• Evaluates and recommends process optimization, automation, and operating model improvements. Champions continuous improvement to enhance efficiency, scalability, and client experience. Monitors and influences execution through governance frameworks, stakeholder readiness, and adoption across the organization. Aligns operational decisions with financial performance and business objectives
• Interprets policies, standards, and regulatory requirements and determines appropriate application to business operations. Recommends and implements solutions that materially impact operational risk, compliance posture, and business performance. Ensures robust control execution, and sustainability across investment operations. Proactively identifies, assesses, and mitigates operational, regulatory, and reputational risks. Partners effectively with Risk, Compliance, and Audit to maintain strong governance
• Provides guidance, coaching, and functional direction to team members. Establishes training frameworks and fosters a culture of continuous learning. Coaches and develops leaders, strengthening succession and organizational capability
• Maintains deep understanding of investment products, operational processes, and supporting technologies. Ensures seamless integration across front office, operations, and technology platforms

Benefits

• Competitive, thoughtfully designed and quality benefits program to meet the needs of our associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level