Supervisor, Inventory Account Management

Cardinal Health•New York City, NY

3d•Hybrid

About The Position

The Supervisor, Inventory Account Management is a dynamic people leader responsible for driving team performance and customer satisfaction within a healthcare supply chain environment. This role requires deep expertise in hospital supply chain operations and a proven ability to lead, develop, and motivate high-performing teams. The successful candidate is a proactive and organized leader who effectively builds relationships and influences stakeholders at all levels, including senior executives, clinicians, and inventory professionals. They will foster a culture of collaboration, accountability, and continuous improvement while demonstrating exceptional communication, business partnership, and problem-solving skills, along with an unwavering commitment to the highest standards of professionalism and service.

Requirements

Bachelors degree or equivalent work experience preferred.
4+ years of experience preferred.
Acute Hospital Supply Chain operations knowledge desired.
Strong leadership skills desired.
Customer service and account management skills desired.
Analytical and strategic thinking desired.
Self-motivated with a solution-oriented approach.
Exceptional communication and presentation skills desired.
Proficiency in Microsoft Office products.
Ability to travel about 75% of time.
Customer/Vendor credentialing is required (this may include vaccinations).
Coordinates and supervises the daily activities of operations, or business support staff.
Administers and executes policies and procedures.
Ensures employees operate within guidelines.
Decisions have a direct impact on work unit operations and customers.
Frequently interacts with subordinates, customers and peer groups at various management levels.
Interactions normally involve information exchange and basic problem resolution.

Responsibilities

Direct management responsibility of a field-based team who is contracted to manage customer-owned inventory or perform other outsourced supply chain services.
The supervisor may also be contracted to perform similar tasks.
Conduct business dealings with customers in a way that creates superior customer experience, starting with initial implementation as well as account management functions.
Commitment to deadlines and outcomes is critical.
Travel to support customer requirements, new customer implementation, and general team management.
Provide oversight and perform tasks associated with improving customers’ inventory management practices.
Build custom reports to capture billing activities, program savings, and efficiencies.
Coordinate transfer and rotation of shared inventory across sites.
Provide monthly/quarterly/annual financial reporting.
Daily team management (PTO and Sick coverage, training and development).