Supervisor Insurance Verification Authorization Revenue Cycle

UTHealth Houston•Houston, TX

10d•Hybrid

About The Position

UTHealth Houston is seeking a detail-oriented Supervisor, Insurance Authorization Verification, to support patient access. This role verifies eligibility, secures authorizations, and confirms benefits to ensure accurate billing and a seamless patient experience. Key duties include payer communication, documenting approvals, resolving coverage issues, supervising staff, and auditing workflows for accuracy and compliance. Requires strong attention to detail, professionalism, and healthcare insurance knowledge. Experience with Epic, Excel, leadership, analytical skills, and AR follow-up is necessary.

Requirements

Associate's Degree in Business or equivalent required
May substitute required education with equivalent years of experience beyond the minimum experience requirement.
3 years of experience working with various insurance companies, and extensive knowledge of billing and collections for various types of commercial and governmental plans required
Must live in Texas (TX)
Epic
Excel
Analytical skills
AR follow-up

Nice To Haves

2 years of experience in Patient Access or Revenue Cycle operations preferred
1 year of experience in a leadership role preferred

Responsibilities

Performs audit denial review to ensure internal policies and procedures are followed.
Ensures compliance with federal and state regulations, and that commercial payer guidelines are followed.
Provides day-to-day oversight and supervision of assigned staff.
Sets performance goals for assigned staff, monitors their work performance and attendance.
Provides coaching to assigned staff and conducts weekly team meetings.
Ensures that the staff is adequately trained to meet work volumes and identifies deficiencies to ensure employees receive additional training as necessary.
Promotes, and maintains, positive relationships with both internal and external customers.
Maintains confidentiality, in accordance with HIPAA regulations and University policy, with patients and commercial insurance carriers regarding sensitive data and financial affairs.
Identifies and assesses relevant regulatory changes to ensure policies and procedures remain compliant with federal and state law.
Manages Human Resources activities of department in regards to: recruiting and selection, hiring and termination, training, professional development, mentoring, counseling, performance evaluations, and salary planning.
Performs other duties as assigned.

Benefits

100% paid medical premiums for our full-time employees
Generous time off (holidays, preventative leave day, both vacation and sick time – all of which equates to around 37-38 days per year)
The longer you stay, the more vacation you’ll accrue!
Longevity Pay (Monthly payments after two years of service)
Retirement/pension plan
Free financial and legal counseling
Free mental health counseling services
Gym membership discounts and access to wellness programs
Other employee discounts including entertainment, car rentals, cell phones, etc.
Resources for child and elder care