Revenue Cycle Supervisor

AltaPointe Health • Mobile, AL

1d

About The Position

The Revenue Cycle Supervisor will assist in the management of the Business Office department's production capability, directly overseeing internal Accounts Receivable & Data Analytics processes and employees. This role involves providing oversight of all medical billing matters, ensuring the timeliness and completeness of department outputs, and supporting Accounts Receivable processes including billings, collections, accounting, and metrics reporting. The supervisor will manage A/R billing and collections, statement generation, payment application, denial oversight, and issue resolution. Additionally, the role contributes to process improvements, documentation, and auditing of postings, adjustments, and write-offs, including trend analysis. The supervisor will also manage team members, communicate policy changes, conduct performance reviews, provide training, and serve as a liaison to other departments. Support will be provided to the Business Office through statistics, benchmarks, and suggestions for revenue cycle improvement. Responsibilities also include assisting with 837/835 processing, accounts receivable close-out, and generating Crystal Reports for trend analysis and program support. The role requires courteous and respectful interaction with consumers, visitors, and coworkers, treating consumers with care, dignity, and compassion, respecting their privacy, and being pleasant and cooperative.

Requirements

• Bachelor’s degree in business, communications or related field
• Proficient understanding of revenue cycle management within a healthcare related field.
• Working knowledge of Microsoft Excel, and/or reporting applications.

Nice To Haves

• One to three years of experience working with a health care system is preferred.
• Supervisory experience will be considered a plus.

Responsibilities

• Assist in the management of the production capability of the Business Office department
• Directly oversee internal Accounts Receivable & Data Analytics processes and employees
• Assist in the oversight of all employees engaged in processing claims, payments, and associated files.
• Provide oversight of all medical billing matters.
• Provide input into internal processes with the Business Office department, ensuring timeliness and completeness of all department outputs.
• Support oversight of Accounts Receivable processes, focusing on billings, collections, accounting, and related metrics reporting.
• Supervise the management of A/R billing and collections processes which includes sending out statements, applying payments, accurate and timely postings, oversight of denials and assisting internal and external customers with the resolution of all issues.
• Assist in general process improvements and process documentation for all facets of the billing cycle from appointment to closeout.
• Assist in the auditory control of postings, adjustments and write-offs processes as well as conducting trend analysis on these processes.
• Supervise Accounts Receivable & Data Analytics Team members
• Communicate all policy and procedural changes to staff and coordinate these changes with management when necessary
• Responsible for staff performance provide guidance or disciplinary action and conduct counseling sessions
• Provide training, guidance and support to lower-level management personnel and other staff members as required
• Serve as a liaison to other departments concerning billing accounts receivable and other departmental and operational issues
• Provide support to the Business Office by providing meaningful statistics, benchmarks, and suggestions for process or policy improvement related to managing the revenue cycle and billing groups.
• Assist with the management of all aspects of 837/835 processing.
• Assist with the accounts receivable close-out process to ensure all charges are closed, and all claims are created. Also, ensure account balances have been appropriately worked and uncollectible amounts have been written off.
• Writing, running and distributing Crystal Reports to AltaPointe staff as requested. Assisting AHS leadership team with reports to analyze trends, accurate charge capture, and aid in adding new programs or revenue billing and reporting processes.
• Courteous and respectful towards consumers, visitors and co-workers.
• Treats consumers with care, dignity and compassion.
• Respects consumers’ privacy and confidentiality.
• Is pleasant and cooperative with others.
• Assists consumers and visitors as needed.
• Personal values don’t inhibit ability to relate and care for others.
• Is sensitive to the consumer’s needs, expectations and individual differences.
• Is gentle and calm with consumers, families and others as appropriate.
• Actively participates in Performance Improvement activities.
• Actively participates in AltaPointe committees as requested.
• Completes assigned tasks in a timely manner.
• Treats consumers with dignity and respect.
• Works in a cooperative manner with other AltaPointe employees.
• Follows AltaPointe policies and procedures.
• Receives and responds to inquiries of accounting matters promptly and courteously.
• Assists with performance of duties of other accounting staff in periods of absence.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level