Supervisor - Insurance Collections

HonorHealth•Phoenix, AZ

4d•Onsite

About The Position

The Insurance Collections Supervisor will supervise, plan, and organize the daily operations of collecting on the accounts receivable. Works closely with numerous payers and insurance products, including but not limited to Commercial, Workman's Compensation, Medicare Advantage, Medicare and Medicaid (AHCCCS). Relies on experience and judgment to plan and accomplish AR goals. Responsible for understanding managed care contracts and requirements for regulatory reporting and compliance for Medicare/AHCCCS and all other government or payer guidelines. Trains, educates and develops staff. Responsible for maintaining adequate staffing levels to effectively collect accounts receivables, as well as monitoring employee productivity and quality of work.

Requirements

3 years experience in Collections or Billing. Required
3 years experience in Patient Accounting experience Required

Nice To Haves

Associates Preferred
2 years leadership experience Preferred
Business College certification Preferred

Responsibilities

Supervises the personnel assigned to the section.
Monitors employee productivity as well as the quality of their work.
Assists staff with issues related to training, personnel matters (i.e. payroll, discipline, vacation and time off requests) and information system issues.
Interviews and hires staffs as necessary as well as completing annual evaluations for the staff.
Maintains employee tracking logs.
Monitors collector work queues for timely follow-up of accounts to ensure overall reduction of aged A/R.
Ensures all payer audits are completed accurately and timely.
Oversees special projects and reviewing of reports as assigned.
Completes monthly Aging for collections as well as completing the aging for payer meetings including the agenda and meeting minutes.
Monitors payer Issue logs monthly and works closely with the Payer Provider Representative for resolutions of the aged A/R.
Maintains level of knowledge for HIPAA, federal regulations, hospital policy and reimbursement criteria.
Attends departmental meetings in order to enhance communications within departments.
Participates in process improvement.
Serves as a resource for Patient Financial Services within departments and personnel.
Performs other duties as assigned.