Collections Supervisor

Regional Finance • Greer, SC

1d

About The Position

The Supervisor of Centralized Collections is responsible for the day-to-day supervision of a collections team in the Centralized Collections Department. Duties and Responsibilities Train and develop staff members of the Centralized Collections team Monitor departmental metrics to ensure performance standards are met Recommend and implement process improvements when needed Work with senior leadership to implement strategic initiatives Conduct account audits and communicate results to team members Facilitate escalation resolutions with Regional customers and team members Resolve employee issues where necessary Facilitate scheduling to ensure proper coverage Other duties as assigned by leadership.

Requirements

• 1+ years of experience required in Leadership/Management role
• 3+ years previous Collections experience
• High school diploma or equivalent
• Strong knowledge of Microsoft Office
• Must pass pre-employment screening

Nice To Haves

• Previous experience in consumer finance industry.
• Strong interpersonal and presentation skills.
• Excellent communication skills both verbal and written.
• High level of integrity.
• Excellent organizational, interpersonal, presentation, and collaborative skills to work effectively with teams throughout organization.

Responsibilities

• Train and develop staff members of the Centralized Collections team
• Monitor departmental metrics to ensure performance standards are met
• Recommend and implement process improvements when needed
• Work with senior leadership to implement strategic initiatives
• Conduct account audits and communicate results to team members
• Facilitate escalation resolutions with Regional customers and team members
• Resolve employee issues where necessary
• Facilitate scheduling to ensure proper coverage
• Other duties as assigned by leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED