Supervisor, Installation & Service

Comcast • Davie, FL

1d • Onsite

About The Position

Responsible for coaching, inspiring, motivating, guiding, and developing a team of technicians that are focused on providing an amazing customer experience through the installation and service of our products. Fosters a positive team environment that enables employees to maximize performance, progress their careers, and become a promoter and advocate of the company. Acts as a customer advocate and provides helpful solutions to meet the customer’s needs. Customarily and regularly directs the work of at least nine or more full-time employees or their equivalent.

Requirements

• Customer Service
• Employee Experience
• Personal Development
• Bachelor's Degree
• 2-5 Years Relevant Work Experience

Nice To Haves

• While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Responsibilities

• Provides daily coaching and feedback to team members, who are focused on customer engagement and education of products and services by inspiring trust, encouragement, motivation and accountability.
• Creates coaching plans in a feedback session.
• Acts as change management liaison and change lead in communicating important business initiatives.
• Communicates messages to team in a positive manner that conveys connection to the business strategy, customers and employees.
• Promotes positive employee relations by fostering a team environment of open communication, approachability and fair and consistent treatment of all employees within a workforce dedicated to inclusion.
• Responds to customer escalations to understand issues and offer helpful solutions in driving customer satisfaction.
• Monitors performance levels and team member activities, administers all company policies; takes appropriate action as necessary supporting an employee and customer-centric organization.
• Celebrates and reinforces employee successes through recognition and promotion.
• Encourages career development with each team member through the creation and management of individual development plans.
• Facilitates routine huddles with the team focused on improving the employee experience and the customer experience, while also educating the team on new products and services.
• Develops action plans a tool to assist with coaching employees as needed.
• Works cross functionally to ensure that complex issues are resolved properly and timely.
• Ensures proper follow up with customer and others as needed.
• Highly organized with the ability to effectively manage multiple priorities.
• Comfortable managing through ambiguity and strong critical thinking skills.
• Schedule flexibility is critical as role may require nonstandard working hours.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance.
• Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.
• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Benefits

• We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the benefits summary on our careers site for more details.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees