Supervisor Install

Everon Jobs•West Palm Beach, FL

15h•Onsite

About The Position

Management of installations utilizing installers, installation support staff and installation subcontractors. This includes but is not limited to Commercial Burglar alarm, CCTV, Access Control, and Fire Alarm systems for specified customers across the customer’s entire area of operations. Manages the execution and implementation of divisional or corporate operation strategies to ensure target levels of production. Will manage the process(s), reporting, and resolution of escalated issues to ensure customer satisfaction in accordance with company performance standards. Extensive travel including but not limited to both vehicle and air transportation are a requirement of this position.

Requirements

Knowledge of and a proficiency in using Computer and Microsoft Office applications (Word, Excel, Access, Outlook), and Internet, Mastermind, Sales Central, Lawson.
Knowledge of Company policies, procedures, guidelines, and practices.
Must have leadership skills to direct labor resources including Level I, II, and III installers and subcontractors.
Must have organizational skills to take a project from the design stage and see it through to completion.
Excellent time management, planning and forward-thinking skills.
Self-motivated and a professional attitude.
Excellent communication, listening, and presentation skills.
Excellent teambuilding, customer service, and interpersonal skills.
Must possess good decision making skills, be very organized and detail oriented.
Ability to use discretion and problem analysis.
Ability to work effectively with others.
Ability to work as part of a dynamic team and be flexible.
Ability and willingness to make key contributions to the growth of the business.
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Must have organizational ability to manage multiple projects.
High School Diploma or General Education Degree (GED)
one to three years experience in the Security industry
two to three years supervisory or managerial experience.
High degree of knowledge of standards/practices and panels commonly used in the alarm industry.
PC management experience
Appropriate local/state licensing as required.
Valid Driver’s License required

Nice To Haves

Associates degree from a college or university preferred
one year related experience and/or training; or equivalent combination of education and experience.
NICET Level II or equivalent certification preferred

Responsibilities

Assist with sales jobs walks and design support as needed
Understand the sales process from beginning to end including sales central and contract entry
Manages installer staffing with necessary certifications and training to install those products sold by the company.
Insures the highest levels of customer satisfaction based on the performance of installation department.
Directs the commercial and installation workforce to meet customer demands, customer schedules and company standards on backlog turns.
Maintains high installation quality of service quality by managing the installations to company and manufacturer installation standards
Acknowledge, implement, and enforce all Everon policies and procedures.
Maintain an on-going library of all Everon policies, procedures, and technical manuals.
Submit accurate and timely documentation to your immediate supervisor (Billing Reports, Data Entry Information, Time Cards, etc.)
Attend classroom and field training as required.
Comply with Everon vehicle policy.
Maintain a good driving record
Submit accurate and timely documentation (Billing Reports, Data Entry Information, Time Cards, etc.)
Maintain the appropriate truck stock supplies/tools/equipment for technicians
Maintain the appropriate basic hand tools for self and installers necessary to perform required duties.
Assist with troubleshooting and repair of advanced installations using test equipment and PC's.
Direct daily work assignment of others on projects assigned.
Ensure compliance with all local codes and manufacturer specification.
Supervise installers and subcontractors.
Prepares and delivers performance reviews.
Insure installations are completed within the proper amount of time and within budget.
Schedule and coordinate material and labor for installations.
Assist with design stage of difficult installations.
Supervise multiple installation projects simultaneously.
Make recommendations on hiring and terminating employees.
Must have working knowledge of local and national codes including NFPA and NEC.
Must have working knowledge of Commercial alarm systems including basic knowledge of Commercial Fire Systems, CCTV, intercom, and Card Access Systems.
Must be able to perform commercial system design.
This job involves driving a motor vehicle while seated for periods of up to 2 or more hours.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems.
Direct workflow and assign action items to representatives