Supervisor, Incline Base Camp

The Broadmoor Hotel's Talent Acquisition Team•Colorado Springs, CO

19h•Onsite

About The Position

The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests. Now Hiring for our 2026 Incline Base Camp Team at The Broadmoor’s Manitou & Pikes Peak Cog Railway! Are you enthusiastic about providing exceptional customer service by assisting guests throughout their entire shopping experience? Located in the beautiful town of Manitou Springs, Colorado, the Manitou Incline draws more than 2,000 guests per day. Work in the unique gift shop & coffee shop where you will be able to provide top notch hospitality and welcome guests into a gift shop representing the excitement, and awe of conquering the Manitou Incline. Live. Work. Explore. Our employees represent The Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards. Learn more about The Broadmoor here.

Requirements

Previous Management experience with including engaging guests, responding to concerns, executing product exchanges/returns/refunds/non-standard discounts/employee sales a plus.
Ability to work in a fast-paced environment where project priorities, task deadlines, and assignments can change quickly and with little notice.
A self-starter who can work with minimal supervision while working within the guidelines set by their supervisors.
Valid Driver’s License required as this position may occasionally be required to transport guests, employees and/or inventory on or off site.
Any employee driving a Broadmoor vehicle must be 18 years or older
Occasional heavy lifting (up to 50 lbs) with a work environment that may be indoors and outdoors at times
Enthusiastic, friendly, and energetic team member who works well with others
Strong interpersonal communication skills
Reasonable accommodations will be made for individuals with disabilities

Responsibilities

Successfully operate espresso machine and prepare espresso- based drinks.
Successfully operate blender to prepare fruit smoothie drinks.
Abide by standards set in place by the El Paso Health Department
Shift responsibilities of closing or opening at each day.
Responsible for smooth operation of sales floor.
Maintain adequate merchandise levels within company guidelines.
Evaluate space allocations for retail items.
Assign duties to workers and schedule break periods
Train workers in store policies, department procedures, and job duties.
Keep inventory of supplies and equipment.
Record delivery of merchandise compares records with merchandise ordered, and reports discrepancies to control costs and maintain correct inventory levels.
Inspect merchandise to ensure it is correctly priced and displayed.
Recommend additions to our selection of merchandise to be sold in department.
Listen to customer complaints, examines returned merchandise, and resolves problems to restore and promote good public relations.
Assist sales workers in completing difficult sales
Selling merchandise
Audit cash receipts as per company policy.
Plan store layout with retail manager and general manager