Home Base Supervisor

Prometheus Real Estate Group•Cupertino, CA

5h•Onsite

About The Position

Some call them "Administrative Supervisors", but at Prometheus our Home Base Supervisors do so much more. Our Home Base Supervisors focus on the administration and leadership of multiple properties. Your role is a constant blend of: Management of Home Base Operations – Assists with the preparation of rental agreements for neighbors and ensures the collection of specified rents; Assists in maintaining occupancy goals as defined by the operating budget and management plan for each Neighborhood. Provides support for the Home Base team in qualifying future neighbors, verifying applications, performing credit investigations, and creating all associated documentation accompanying the rental agreements in a timely and accurate fashion. Audits and approves move-in, renewal, and move-out documentation as well as delinquency reports to ensure accuracy and compliance with Prometheus standards and fair housing laws. Assists with eviction of tenants in compliance with court order and directions from attorney and owner Management of Personnel – Monitors and directs administrative tasks and ensures accuracy of completion by Home Base Coordinators; Interview, hire and train employees; assign and direct their work; prepare performance appraisal; discipline and reward; address complaints and resolve problems using sound judgment. Neighbor Relations – Present a professional, efficient approach to remedy any customer complaints and handle service requests with appropriate documentation and follow-up on a daily basis, to ensure client satisfaction; collaborate with on-site personnel in resolving customer complaints Department Collaboration – Interact with various managers in the property management, operations, neighborhood operations, and accounting departments to resolve accounting, legal, and neighbor issues. Innovation – Suggest changes to existing policies and procedures. Review proposed changes to ensure internal controls are not breached and procedures proposed are practical in relationship to their intended objective. Upholding Standards – Perform additional duties and handle projects as assigned by the Home Base Director; Achieve regular attendance in conformity with standards; Comply fully with all Prometheus Real Estate Group rules and regulations for the safe and effective operation of the Prometheus Real Estate Group’s facilities; Additional tasks as may be assigned from time to time by leadership or others at the leadership’s direction; Travel will be required based upon business needs.

Requirements

Passion for working in customer service
Working knowledge of housing rental laws & ordinances
Bookkeeping skills
Enjoy solving problems
High school diploma or general education degree (GED)
Minimum of three years property management experience required
Minimum of two years supervisory experience

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Assists with the preparation of rental agreements for neighbors and ensures the collection of specified rents
Assists in maintaining occupancy goals as defined by the operating budget and management plan for each Neighborhood
Provides support for the Home Base team in qualifying future neighbors, verifying applications, performing credit investigations, and creating all associated documentation accompanying the rental agreements in a timely and accurate fashion
Audits and approves move-in, renewal, and move-out documentation as well as delinquency reports to ensure accuracy and compliance with Prometheus standards and fair housing laws
Assists with eviction of tenants in compliance with court order and directions from attorney and owner
Monitors and directs administrative tasks and ensures accuracy of completion by Home Base Coordinators
Interviews, hires and trains employees; assigns and directs their work; prepares performance appraisals; disciplines and rewards; addresses complaints and resolves problems using sound judgment
Presents a professional, efficient approach to remedy any customer complaints and handle service requests with appropriate documentation and follow-up on a daily basis, to ensure client satisfaction
Collaborates with on-site personnel in resolving customer complaints
Interacts with various managers in the property management, operations, neighborhood operations, and accounting departments to resolve accounting, legal, and neighbor issues
Suggests changes to existing policies and procedures
Reviews proposed changes to ensure internal controls are not breached and procedures proposed are practical in relationship to their intended objective
Performs additional duties and handles projects as assigned by the Home Base Director
Achieves regular attendance in conformity with standards
Complies fully with all Prometheus Real Estate Group rules and regulations for the safe and effective operation of the Prometheus Real Estate Group’s facilities
Performs additional tasks as may be assigned from time to time by leadership or others at the leadership’s direction
Travel will be required based upon business needs

Benefits

Medical; Vision; Dental:100% Company-paid plans (including eligible dependents) and affordable buy-up options
Life insurance; Accidental Death & Dismemberment Insurance; Long Term Disability
Behavioral Health Program Accessible 24/7
Tax-Free Flexible Spending Accounts
401(K) Retirement Plan with Employer Matching
Recognition & Rewards Program (Torch)
Vacation: 10 days per year with accrual increasing over time
Anniversary Vacation Bank Granted at Tenure Milestones
Sick Leave: 9 days per year
12 paid holidays, including your birthday!
Paid Volunteer Time
Tenure Based Housing discounts
Educational Assistance, Tuition Reimbursement