Supervisor-in-training - Kettering Dorothy

Goodwill Easterseals Miami Valley•Kettering, OH

6d•Onsite

About The Position

The Supervisor-in-training learns to supervise store operations in preparation for a direct supervisor role. Training includes loading and unloading trailers, processing textiles and wares, quality control, rotation, sales, and store operations. The position also performs retail sales functions, selects and prices donated goods and textiles for sale according to the Retail Procedures Manual, and supports the store manager in processing donations and sales to meet revenue and expense goals. The role provides customer service, operates the cash register, supports banking and reporting procedures, and helps train and supervise employees and volunteers when needed. In the absence of the Store Manager, Assistant Manager, or Supervisor, the position directly supervises employees and volunteers, including assigning and directing work, appraising performance, addressing complaints, and resolving problems. The position requires a high school diploma or GED. Management experience is preferred but not required. The employee must be able to pass a criminal background check and random drug screens, maintain a flexible schedule, and provide personal transportation and adequate liability insurance for any necessary company business driving. Physical duties include standing, walking, handling and moving merchandise, and lifting up to 50 pounds. The work may involve outdoor weather conditions and occasional exposure to electrical shock; the noise level is usually moderate. Reasonable accommodations may be made for qualified individuals with disabilities.

Requirements

High school diploma or general education degree (GED).
Ability to perform the essential duties satisfactorily, with reasonable accommodations where applicable.
Ability to pass a criminal background check and random drug screens.
Ability to work a flexible schedule based on store needs.
Ability to provide personal transportation and adequate liability insurance for driving on company business when necessary.
Knowledge of cash register procedures, stock control, banking procedures, merchandising, and display.
Ability to supervise and train employees in cashiering, banking, stock, and display.
Ability to adjust to various learning styles.
Ability to provide friendly and professional customer service.
Ability to perform housekeeping duties, including vacuuming and restroom cleaning, sometimes outdoors in the elements.
Ability to safely and efficiently perform shipping and receiving tasks, including loading and unloading trailers, potentially using powered equipment.
Willingness and ability to work as a team member and independently.
Ability to support an empowerment and continuous-improvement culture, offer suggestions, and make decisions that positively affect the store and its growth.
Ability to regularly stand and walk; use hands to handle or feel objects, tools, or controls; reach with hands and arms; and talk or hear.
Ability to occasionally climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.
Ability to regularly lift or move up to 10 pounds, frequently lift or move up to 25 pounds, and occasionally lift or move up to 50 pounds.
Vision abilities including close, distance, color, peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

Management experience is preferred but not required.

Responsibilities

Train in store operations, including loading and unloading trailers, textile and wares processing, quality control, rotation, sales, and operations.
Assist the store manager with processing donated goods and sales to achieve revenue budgets and expense-to-revenue goals.
Train in banking procedures, including reconciliation of Daily Business Statements and deposit slips.
Train and supervise employees and volunteers in procedures as needed.
Provide friendly and professional customer service, including greeting customers, selling, and answering telephone calls.
Work a flexible schedule to meet store needs, including covering shifts for absent employees.
Operate the cash register and properly handle cash, checks, credit card transactions, and merchandise returns.
Follow the Retail dress code and set a professional example for employees.
Perform housekeeping duties, including vacuuming and cleaning restrooms, and maintain the store in accordance with housekeeping, safety, and security policies.
Perform stocking, display, inventory, and assigned merchandise-ordering duties, including processing requests to transportation.
Inspect textiles, furniture, appliances, small household wares, novelty items, books, toys, decorations, and sporting goods for saleability and compliance with quality-control standards.
Sort and hang garments, place them on appropriate racks, and keep the pulling system up to date.
Safely and efficiently load and unload trailers for shipping and receiving, potentially using powered equipment.
Test electrical appliances to determine whether they operate safely.
Assist the store manager with equal opportunity employment efforts and take action to prevent employee harassment.
Accurately complete assigned reports, including donation counts, readings, Daily Business Statements, deposits, and cash drawer reports.
Price merchandise according to prescribed criteria and prepare textiles and goods for resale.
Disinfect upholstered materials using Steri-Fab.
Maintain the ability to regularly lift and/or move up to 50 pounds.
Provide personal transportation and adequate liability insurance when driving on company business is necessary.
Perform other duties as assigned while maintaining an enthusiastic and helpful attitude.
Comply with agency policies, procedures, and safety standards, and maintain work areas to meet CARF, Department of Labor, and other regulatory standards.
Directly supervise employees and volunteers in the absence of the Store Manager, Assistant Manager, or Supervisor; train employees, plan and assign work, direct work, appraise performance, reward and discipline employees, address complaints, and resolve problems.