Keyholder Supervisor - Kettering Dorothy

Goodwill Easterseals Miami Valley•Kettering, OH

About The Position

The Keyholder Supervisor oversees store operations, including trailer loading and unloading, textile and wares processing, quality control, rotation, sales, and general operations. The role assists the Store Manager with sales and expense-to-revenue goals, cash handling and banking, merchandise and inventory duties, customer service, housekeeping, safety, security, and employee training. The supervisor may directly oversee employees and volunteers and perform opening, closing, and manager-on-duty tasks when the Store Manager or Assistant Manager is absent. The position requires a flexible schedule to meet store needs, reliable personal transportation with adequate liability insurance, and the ability to comply with agency policies, safety requirements, and applicable regulatory standards. The employee must be able to perform the essential duties, with reasonable accommodations where applicable.

Requirements

High school diploma or GED.
Knowledge and experience in cash register procedures, stock control, banking procedures, merchandising, and display.
Ability to supervise and train employees in cashiering, banking, stock, and display.
Ability to effectively open and close the store as needed.
Willingness and ability to work as a team member and independently.
Organizational skills.
Ability to pass a criminal background check and random drug screens.
Ability to regularly lift and/or move up to 50 pounds.
Ability to meet the physical demands of the position, including regularly standing, walking, handling objects or controls, reaching, and talking or hearing; occasional climbing or balancing, stooping, kneeling, crouching, crawling, and tasting or smelling; and the stated vision requirements.

Responsibilities

Supervise store operations, including loading and unloading trailers, processing textiles and wares, quality control, rotation, sales, and operations.
Assist the Store Manager with managing budgeted sales and expense-to-revenue goals.
Operate the cash register accurately, including handling cash, checks, change, receipts, returns, voids, discounts, and credit cards.
Perform banking procedures, including reconciling Daily Business Statements and deposit slips.
Train and supervise store employees in retail procedures.
Display and model excellent customer service.
Ensure the store is maintained according to company housekeeping, safety, and security policies.
Perform stocking, display, and inventory duties.
Perform merchandise ordering as assigned, including processing requests to transportation.
Work a flexible schedule to meet store needs.
Follow the Goodwill dress code and set a professional example for employees.
Encourage employee suggestions and decision-making that support continuous improvement and store growth.
Assist the Store Manager with equal opportunity employment efforts and take action to prevent employee harassment.
Provide personal transportation and adequate liability insurance.
Comply with agency policies, procedures, and safety standards, and ensure safety training and regulatory standards are maintained in supervised areas.
Directly supervise employees and volunteers in the absence of the Store Manager or Assistant Manager.
Train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints; and resolve problems.
Open and close the store and perform daily manager-on-duty tasks when the Store Manager or Assistant Manager is absent.
Perform other duties as assigned.