Supervisor In Training - Service Earthmoving
About The Position
The Supervisor In Training position at Milton CAT is designed for strong individual contributors interested in advancing their careers. This training program aims to prepare individuals for a front-line supervisory role within the Service department over an 18-30 month period, contingent on performance and position availability. The role involves gaining a comprehensive understanding of the Service department's operations, leading by example, and developing supervisory skills in areas such as payroll, scheduling, interviewing, hiring, and performance management. Trainees will learn about the systems, reports, metrics, and data that are crucial to the business's success.
Requirements
- Minimum of 1 year customer service experience in a retail, distribution center, or manufacturing environment.
- Highly driven, self-motivated with ambition to learn and succeed.
- High school diploma or GED equivalent.
- Excellent customer service skills.
- Proficient in the use of a computer and related software (Word, Excel, etc.).
- Strong written and verbal communication skills.
- Strong problem-solving skills.
- Detail oriented with a high level of accuracy.
- Ability to perform duties with a sense of urgency, exceeding customer expectations.
- Excellent organizational skills.
- Ability to work in a dynamic fast-paced environment.
- Ability to manage high volume workflow.
- Existing supervisors (external applicants) with less than 3 years of experience in a supervisory capacity are also encouraged to apply – prior supervisory experience is welcome!
Responsibilities
- Gain a deeper understanding of all operational aspects of the Service department.
- Lead by example and provide performance coaching, training, and mentorship to team members.
- Learn administrative procedures related to supervising, including payroll, scheduling, interviewing and hiring, and performance management.
- Learn about the systems, reports, metrics, and data that drive the business.
- Shadow an experienced Supervisor or individual as key tasks and topics arise.
- Assist in motivating, training, guiding, and counseling team members within assigned departments to increase productivity and accuracy.
- Complete required online technology and systems training.
- Complete on-the-job training in job-specific systems and applications.
- Review and interpret daily, weekly, monthly, and yearly reports and data.
- Understand all operational aspects of the assigned department(s), including inbound/outbound freight, service options, dispatch, parts lookup, back order review, parts sales, inventory, customer service, and labor planning.
- Take the lead on several daily supervisory tasks, continuing to periodically shadow more experienced Supervisors or individuals on advanced issues or topics.
- Directly supervise 1-5 employees, including coaching, training, performance management, time-keeping and payroll processing, scheduling, and interviewing.
- Receive formal and on-the-job training in advanced subjects such as Interviewing Skills, Effective Communication, Performance Management, and Progressive Discipline.
- Effectively leverage systems and available data to manage daily operations and respond to business challenges, making recommendations and adjustments as needed.
- Participate in department projects or continuous improvement goals.
- Partner with other employees across the organization on projects and initiatives related to Parts or Service.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
