Supervisor, Immunization Services Clinical

Regional Municipality of Peel

2d • Hybrid

About The Position

Join our diverse team and be part of our vision. Think big. Channel your creativity. Make a difference. At Peel Region, we can create lasting impact, together. Supervisor, Immunization Services Clinical Health Services – Public Health Immunization Services Status: 1 Contract Full Time (12 Months – Parental Leave Coverage ) Salary Range: $105,754.00 – $132,193.00 per annum ( plus comprehensive benefits, where applicable ) Hiring Range: $105,754.00 – $118,974.00 per annum Work Mode: Hybrid see below for more details about this work mode. Location: 7120 Hurontario Street, Mississauga, ON Hours of Work: 35 hours per week Join Our Leadership Team – Make a Difference Every Day! The Region of Peel is seeking a results-driven, public health leader to join our team as a Supervisor, Immunization Services & Communicable Disease Contact Centre (IS/CDCC). In this role, you will lead a team of Public Health Nurses, overseeing the delivery of accurate, timely, and responsive health education and inquiry support to residents, healthcare providers, and community partners. You will manage the daily operations of a high-volume call centre, leveraging tools like Salesforce (ENDS) and Five9, while ensuring compliance with public health legislation and service excellence across programs.

Requirements

• Bachelor’s Degree in Nursing (required)
• At least three years of experience in Public Health
• Strong understanding of Ontario Public Health Standards, population health principles, and relevant legislation
• Experience leading and motivating teams, with strong coaching and interpersonal skills
• Demonstrated ability to manage complex service delivery in a high-volume environment
• Proficiency in Microsoft Office and experience with public health tools and databases (e.g., Panorama, Salesforce (ENDS), and Five9)
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
• A satisfactory Level 1 Criminal Record Check obtained directly from a police station (third-party background checks will not be accepted)

Nice To Haves

• Additional education in Public Health, Epidemiology, or related field
• Previous leadership experience in Public Health or healthcare services
• Knowledge of change management frameworks (e.g., ADKAR)

Responsibilities

• Lead the planning, delivery, and evaluation of Public Health programs related to communicable diseases and immunizations.
• Supervise and support a team of Public Health Nurses in a fast-paced call centre environment.
• Ensure program compliance with all relevant legislation (e.g., PHIPA, ISPA, CCEYA) and public health standards.
• Develop and manage program budgets and resource allocation to meet service goals.
• Maintain internal and external communications with partners such as schools, physicians, and community organizations.
• Use data and performance indicators to drive quality improvement and service optimization.
• Contribute to divisional strategic planning and present key initiatives to leadership and stakeholders.

Benefits

• Comprehensive Health, Dental, Vision benefit plan including psychological health, effective start date
• Voluntary enrolment into OMERS pension plan (where applicable)
• Accrue Vacation on a monthly basis (where applicable) starting at 3 weeks per annum
• 3 Paid personal days and floating holidays
• Flexible hours supporting your wellness and wellbeing
• Annual performance review and merit increases based on performance (where applicable)
• Supportive leadership and a culture of respect and inclusion
• Access to tuition reimbursement (where applicable) and learning and development resources

What This Job Offers

• Job Type: Full-time
• Career Level: Manager