Supervisor, Immunization Services Clinical

Regional Municipality of Peel • Mississauga, ON

3d • Hybrid

About The Position

The Region of Peel is seeking a results-driven, public health leader to join their team as a Supervisor, Immunization Services & Communicable Disease Contact Centre (IS/CDCC). In this role, the supervisor will lead a team of Public Health Nurses, overseeing the delivery of accurate, timely, and responsive health education and inquiry support to residents, healthcare providers, and community partners. The supervisor will manage the daily operations of a high-volume call centre, leveraging tools like Salesforce (ENDS) and Five9, while ensuring compliance with public health legislation and service excellence across programs. Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon. Peel Region delivers essential services to more than 1.5 million residents and approximately 200,000 businesses. They are working to create a community that is safe, inclusive, and accessible. A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life. Their workforce is 6,700 strong and since 1974, they’ve been delivering a wide range of resident focused services. Their services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support. Recognized by Canada's Healthy Workplace Month® with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. They strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within their community and when they work together, it’s impactful. They encourage you to join them in delivering essential services and programs to their diverse community. Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, they are committed to establishing a qualified workforce that is reflective of the population they serve. Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify them and they will work with you to meet your needs. Accessible formats and communication supports are available. Please contact [email protected]. Please be advised, Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As they send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly. If they do not hear back from applicants, they will assume that you are no longer interested in the position and your application will be removed from the competition.

Requirements

• Bachelor’s Degree in Nursing (required)
• At least three years of experience in Public Health
• Strong understanding of Ontario Public Health Standards, population health principles, and relevant legislation
• Experience leading and motivating teams, with strong coaching and interpersonal skills
• Demonstrated ability to manage complex service delivery in a high-volume environment
• Proficiency in Microsoft Office and experience with public health tools and databases (e.g., Panorama, Salesforce (ENDS), and Five9)
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
• A satisfactory Level 1 Criminal Record Check obtained directly from a police station (third-party background checks will not be accepted)

Nice To Haves

• Additional education in Public Health, Epidemiology, or related field
• Previous leadership experience in Public Health or healthcare services
• Knowledge of change management frameworks (e.g., ADKAR)

Responsibilities

• Lead the planning, delivery, and evaluation of Public Health programs related to communicable diseases and immunizations.
• Supervise and support a team of Public Health Nurses in a fast-paced call centre environment.
• Ensure program compliance with all relevant legislation (e.g., PHIPA, ISPA, CCEYA) and public health standards.
• Develop and manage program budgets and resource allocation to meet service goals.
• Maintain internal and external communications with partners such as schools, physicians, and community organizations.
• Use data and performance indicators to drive quality improvement and service optimization.
• Contribute to divisional strategic planning and present key initiatives to leadership and stakeholders.

Benefits

• Comprehensive Health, Dental, Vision benefit plan including psychological health, effective start date
• Voluntary enrolment into OMERS pension plan (where applicable)
• Accrue Vacation on a monthly basis (where applicable) starting at 3 weeks per annum
• 3 Paid personal days and floating holidays
• Flexible hours supporting your wellness and wellbeing
• Annual performance review and merit increases based on performance (where applicable)
• Supportive leadership and a culture of respect and inclusion
• Access to tuition reimbursement (where applicable) and learning and development resources

What This Job Offers

• Job Type: Full-time
• Career Level: Manager