Supervisor, IKC Operations

DaVita Kidney Care • 09503 - Maryland Remote, MD

1d • $57,784 - $76,000 • Onsite

About The Position

The Regional Operations Supervisor accomplishes company objectives by supervising the daily operations of a team of Care Coordinators in a designated market or geographical region.

Requirements

• Accountable for day-to-day supervision to the Care Coordinator Team
• Organize, monitor, evaluate, and manage workflow
• Evaluate for roster readiness
• Provide work direction, ultimately responsible for outcomes
• Conduct formal and ad hoc training
• Oversees CC DKC in-center time and activities
• Provide leadership to direct reports and department
• Develop and foster a positive, fulfilling work environment
• Manage all teammate employment activity such as hiring, promoting, job performance, and disciplinary actions with appropriate approvals as required
• Address teammate relations issues appropriately, and in a timely manner
• Facilitates teammate development (PDRs, coaching, mentoring, training); collaborates with direct reports to create professional development goals
• Knows, understands, and follows teammate guidelines, employment policies, and department or company procedures
• Knows and understands basic wage & hour laws, federal, state, and local laws and regulations
• Review and approve time for non-exempt direct reports
• Track overtime, attendance, and PTO
• Promotes positive relationship management amongst the team, Neph relationships, DKC collab, etc.
• Works closely with CSM to support clinical outcomes strategy
• Attend and/or lead team meetings, phone conferences, and training as needed
• Other duties as assigned

Responsibilities

• Accountable for day-to-day supervision to the Care Coordinator Team
• Organize, monitor, evaluate, and manage workflow
• Evaluate for roster readiness
• Provide work direction, ultimately responsible for outcomes
• Conduct formal and ad hoc training
• Oversees CC DKC in-center time and activities
• Provide leadership to direct reports and department
• Develop and foster a positive, fulfilling work environment
• Manage all teammate employment activity such as hiring, promoting, job performance, and disciplinary actions with appropriate approvals as required
• Address teammate relations issues appropriately, and in a timely manner
• Facilitates teammate development (PDRs, coaching, mentoring, training); collaborates with direct reports to create professional development goals
• Knows, understands, and follows teammate guidelines, employment policies, and department or company procedures
• Knows and understands basic wage & hour laws, federal, state, and local laws and regulations
• Review and approve time for non-exempt direct reports
• Track overtime, attendance, and PTO
• Promotes positive relationship management amongst the team, Neph relationships, DKC collab, etc.
• Works closely with CSM to support clinical outcomes strategy
• Attend and/or lead team meetings, phone conferences, and training as needed
• Other duties as assigned

Benefits

• Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
• Professional development programs
• On-demand virtual leadership and development courses through DaVita’s online training platform StarLearning

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed