Supervisor II Operations

City National Bank • Los Angeles, CA

10d • Onsite

About The Position

Responsible for supervising, developing, managing and motivating colleagues involved in back office operations under the guidance of an Operations Manager or Group Manager. Responsible for ensuring the operational integrity of assigned function and adherence to Bank policies and procedures. Responsible for building and maintaining relationships with internal and external customers while providing exemplary customer service.

Requirements

• Minimum 7 years of Banking Services experience
• Minimum 2 years of supervisory experience
• Ability to perform functional duties and related positions with minimal supervision.
• Ability to interact effectively with all levels of Bank personnel and customers; excellent verbal and written communication skills; excellent interpersonal/customer service skills; knowledge of regulatory requirements and bank policies and procedures.
• PC skills required.
• Ability to handle problem situations with colleagues and clients effectively.

Responsibilities

• Supervises the daily activities of assigned functional area; prioritizing; completing multiple activities; resolves problems as they arise.
• Supervises, trains, coaches and motivates staff; assists and directs staff as needed to ensure productivity and service levels are met.
• Ensures activities are in compliance with legal/regulatory requirements and CNB policy and procedure.
• Proactively identifies, researches and recommends policies and procedures changes to to meet regulatory requirements, reduce costs, streamline operations and/or increase efficiency.
• Participates in and completes bank-wide projects.
• Integrates activities with other departments to accomplish common goals.
• Has signing authority for approving deposits, transfers, and other operational work within approved limits.
• Maintains up-to-date knowledge of Bank policies and procedures.
• Serves as resource to internal and external customers; ensures quality customer service and effective and efficient operational support.
• Applies both technical and general business knowledge to resolve the most complex issues in assigned function.
• Ensures assigned employees are in compliance with specified CNB compliance guidelines.
• Prepares, monitors and manages budget for assigned function.
• Clearly communicates ideas and concepts both orally and in writing.
• Under the direction of management, performs human resource duties, including hiring, firing, performance reviews and counseling.
• Performs other duties as assigned or requested.
• Responsible and accountable for appropriate quality controls related to the financial products the bank provides, the services the bank delivers, the processes employed and the incentives with which colleagues are awarded.
• All City National products, financial solutions and services are to be provided ethically and with integrity in a manner that is consistent with the client-first culture and values embodied in City National’s PRIDE statement.

Benefits

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed