Supervisor II, Community Health Program

Tulsa Health Department•James O Goodwin Health Center Tulsa OK, OK

1d•Hybrid

About The Position

The Community Health Program (CHP) is a case management-based center designed to deliver effective community health and social programs to improve the health and well-being of patients identified from Ascension St. John Medical Center (ASJ). The program aims to reduce Emergency Room re-admission rates and increase Primary Care Physician follow-up appointments in the short-term, and in the long-term, reduce the incidence of disease and improve life expectancy. The CHP utilizes a Community Health Worker (CHW) focused intervention including case management, community referrals, health education, advocacy, and home visits. This position is responsible for managing the CHP program, developing community partnerships, and collaborating with ASJ to tailor program designs to meet priority health concerns. The role involves evaluating staff performance, assisting in professional development through training, and identifying appropriate community referrals. Additionally, the position will identify and evaluate metrics to support program decisions and provide regular reporting to ASJ leadership.

Requirements

Bachelor’s degree required.
At least four years of experience, including two years in an administrative, supervisory, or consultative capacity in the health field.
Experience working with community health partners and ability to illustrate maintained partnerships in the community.
Demonstrated experience presenting data and writing reports to community partners.
Experience with budget oversight and supervision skills are essential to the success of this position.
Advanced skills using Microsoft Word and MS Office applications including Excel, and computer databases such as Qualtrics.
Excellent oral and written communication skills, and in following oral and written instructions.
Excellent interpersonal skills to maintain effective and satisfactory working relationships both internally and externally with minimum direction.
Knowledge of drivers of health inequity, social determinants of health and understanding of the effects of place, race and policy, systems and environment-based inequities on marginalized communities and populations.
Knowledge of an integrated healthcare delivery system model with emphasis on the coordination of clinical health care, population health care, and preventive services.
Ability to handle confidential work with tact and discretion.
Must be highly motivated and capable of working under demanding time constraints and multi-tasking with minimal supervision.
Must maintain ASJ and THD record confidentiality according to HIPAA regulations.
Must possess ability and willingness to perform job-related travel.

Nice To Haves

Master’s degree is preferred in public health, social work, health care administration or health-related field.
Understanding or experience with the CHW model preferred.
Ability to research evidence-based practices between health system population health strategies and public health efforts using the CHW model.

Responsibilities

Monitor and manage day-to-day operations of the CCH funded project to ensure deliverables, program objectives, and metric goals are met.
Work with the CHWs, health system staff/leadership, and THD to develop and prioritize program goals, objectives, and track project evaluation.
Support the development of the program and/or training curriculum with evidence-based practices and well-founded research.
Supervise program staff and actively engage in program delivery and activities.
Assist with contracts, budget, and supply orders.
Conduct weekly team meetings and frequent individual meetings to communicate project progress and provide supervision.
Provide report card of program metrics to Associate Director, Office of Community Health and Quality Improvement.
Provide timely annual and quarterly reports to THD and ASJ.
Train and supervise personnel to ensure a high quality of professional service and maintenance of THD agency polices and standards; and provides in-service education and selected responsible work assignments to encourage and enhance staff development.
Build on existing efforts/partnerships with a focus on upstream factors that play a fundamental causal role in poor health outcomes to help address health by linking vulnerable patients to health and social services they need across the lifespan.
Organize and attend community agency tours to learn about local resources.
Organizes daily activities of the program’s staff to meet objectives; establishes individual performance goals for employees, supervises their performance, and coaches them on how to perform effectively and efficiently; conducts performance evaluations for direct reports and provides constructive discipline as needed; and recommends salary adjustments.
Maintains established program standards, techniques, policies and procedures; prepares and presents in written form, or orally, training programs on public health topics.
Interviews applicants for open positions and make employment and termination recommendations in conjunction with the Office of Legal Services and Human Relations.
Keep the THD Associate Executive Director informed regarding program and personnel details.
Other duties as assigned including those required to fulfill activities in support of public health emergency operations.