Supervisor I, Operations

Archway Marketing Services • South Bend, IN

4d

About The Position

The Operations Supervisor oversees the execution of all activities on the production floor. The role coordinates production planning and staffing, prioritizes work to meet service deliverables, and supervises fulfillment and production personnel to support productivity, efficiency, and accuracy. The supervisor is responsible for production-line readiness, communicating duties to employees, monitoring assembly quality and shipping schedules, and handling employee management activities. The role also supports corporate quality standards, workplace safety, and collaboration with Human Resources.

Requirements

• High school diploma or equivalent required.
• At least 3 years of warehouse supervision experience, including thorough knowledge of receiving, shipping, product fulfillment, and inventory control.
• Experience with standard warehousing procedures and practices.
• Ability to determine priorities, make decisions, and organize merchandise to create an organized operation.
• Strong verbal and oral communication skills.
• Ability to work independently and in teams.

Nice To Haves

• Bachelor’s degree preferred.
• Previous leadership experience preferred, including coaching and employee development.

Responsibilities

• Work with the Planning Manager and Account Management team to plan production activities.
• Determine appropriate production methods and labor levels to meet service deliverables.
• Review the master production schedule and work orders; prioritize or revise them to maximize availability and meet expectations.
• Supervise fulfillment and production personnel to ensure productivity, efficiency, and accuracy.
• Ensure production lines are properly set up and materials are positioned for prompt startup at the beginning of each shift.
• Ensure employees understand their specific duties at the beginning of each line startup.
• Check work throughout the day to ensure proper assembly and adherence to the shipping schedule.
• Interview, hire, and train employees; plan, assign, and direct work; appraise performance; and reward and discipline employees.
• Support and maintain corporate quality standards, policies, procedures, and work instructions in the company quality system documentation.
• Provide a safe working environment by adhering to OSHA regulations and company safety policies.
• Work with Human Resources on employee issues, development, safety, and communications.
• Maintain regular and punctual attendance.
• Treat others respectfully and in a non-threatening manner.
• Perform other duties and responsibilities as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED