Operations Supervisor I

Pike Corporation•Peachtree City, GA

About The Position

The Operations Supervisor I serves as the local liaison between Pike Engineering and its client, while supervising and/or mentoring design staff. The supervisor represents Pike Engineering in communications with the client, employees, and company management, and is responsible for ensuring that staff are productive and responsive to client needs. The role is subject to supervision of progress and results. The position coordinates local engineering services with Pike Engineering management and the professional engineer in responsible charge, supporting adherence to applicable local, state, and federal codes and client standards. It also oversees project workflow, employee onboarding and development, client relationships, employee appraisals, timesheet approval, and communication of operational updates. During major storm deployments, the incumbent may periodically serve as Field Manager. Other related duties may be assigned as organizational needs require.

Requirements

Graduate with a two-year degree in Engineering Technology or a related field and/or have a minimum of five years of related communications or distribution experience.
Excellent organizational and planning skills.
Demonstrated verbal and written communication skills.
Demonstrated negotiation and decision-making skills.
Demonstrated management and business skills.
Demonstrated ability to provide leadership, motivation, vision, and direction.
High energy level and ability to work in a fast-paced, ambiguous environment.
Proven success developing and maintaining customer relationships.
Strong commitment to achieving goals and plans.
Self-motivated.
Able to work independently and as part of a team.
Customer-oriented.
Able to manage multiple tasks and provide leadership to team members.

Responsibilities

Support the organization’s vision and strategy, and demonstrate initiative and accountability in meeting work demands to a high standard.
Exhibit strong business ethics and promote the organization’s values and principles in daily work and transactions.
Communicate with the client to ensure employees in the assigned area are productive and responsive to client needs.
Assist new employees with transition and orientation, logistics, and training on Pike Engineering and/or client-specific procedures, policies, and tools.
Meet regularly with client supervision or management to review service effectiveness and address concerns.
Work with Pike Engineering’s Manager, VP, and professional engineer in responsible charge to coordinate work and ensure compliance with applicable codes and client standards.
Communicate with assigned employees about productivity and progress, and help raise employee concerns with management.
Direct project workflow.
Regularly communicate issues, activities, and accomplishments to the Manager or VP.
Obtain client satisfaction survey feedback for Pike Engineering employees in staff augmentation positions within the assigned area.
Provide formal employee appraisals for assigned employees, subject to Manager or VP approval.
Assist the Manager or VP and corporate personnel with marketing Pike Engineering’s design and engineering services to existing clients or prospects in the assigned area, including secondary marketing to the client.
Maintain excellent client relationships.
Approve employee timesheets in the assigned area, ensuring accuracy and timely submission.
May serve as Field Manager during periodic major storm event deployments.
Perform additional related duties as assigned to meet organizational needs.