(ORD) Supervisor, HUB Dependability

United Ground Express • Chicago, IL

11d • Onsite

About The Position

The Supervisor - Hub Dependability position is responsible for overseeing the Chicago Hub’s dependability program. Responsibilities include tracking daily employee dependability through time and attendance records, conducting attendance related investigations, analyzing raw data and trends, attending hearings, and assessing discipline consistent with the CBA and UGE Attendance Policy. This leader will develop and maintain a close working relationship with department leaders, the Union, Hub Business Office, Payroll, and Human Resources to manage and reduce sick leave and liability for all areas related to absence management; engage with key stakeholders to ensure consistent interpretation of Federal and State labor laws, CBAs, and application of company policy; and be responsible for resolving employee questions and grievances around attendance with a human touch critical to company culture and employee experience. Additionally, this leader must be conversant with employee data privacy rights and ensure confidential information is handled appropriately.

Requirements

• Two years of operations or similar relevant work experience
• Working knowledge of Microsoft Office computer software
• Proficiency in using Microsoft Excel to organize data for analysis as it relates to dependability
• Strong management and leadership skills
• Strong written and interpersonal communication skills
• Ability to work with all levels of leadership in a fast-paced goal driven environment
• Strong technical skills with the ability to analyze large volumes of data
• Ability to develop process and strategies to manage costs associated with absences
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

Nice To Haves

• Bachelor’s degree or related airline experience
• At least two to four years’ experience leading a team
• Experience working within a union environment
• CBA discipline and dispute resolution/grievance process
• Strong knowledge of Airport Operations functions
• Thorough Knowledge of operational and corporate policies and procedures
• Broad knowledge of employment labor laws (Illinois Labor Laws a plus), organizational planning, and employee relations.

Responsibilities

• Review, track and analyze large volumes of data, generating insights on trends, creating presentation decks for analyses completed to quickly get management up to speed on key issues, and ensure every employee’s dataset can be accurately processed by other departments (Payroll, Business Office, Scheduling, HR, etc.)
• Develop and maintain relationships with the Union and conduct meetings with employees to review attendance policy; administer disciplinary action; and respond to disagreements through the dispute resolution / grievance process
• Gather evidence; prepare and deliver attendance related presentations at Grievance Hearing to support the Company's position for suspensions or terminations.
• Consult with Human Resources and other key department leaders to discuss workplace issues and ensure consistent interpretation and application of Federal and State labor laws, CBA, and company policy
• Other responsibilities as assigned by the manager (Collaterals, safety, training, RAP, etc.)
• Work as an operational supervisor when business needs dictate and necessitate.

Benefits

• Flight privileges: Our employees and their families can fly anywhere in the world on stand-by across United Airlines’ amazing global network.
• Discount Program: 20% off for flight tickets with United Airlines
• Vacation, Sick Time, and Floating Holidays
• Access to Medical Plan Options including PPO, Dental, Vision, Personal Accident, and Life Insurance
• Flexible Spending Accounts, Long Term Disability,
• 401(k)
• Paid Training
• Paid parking or transportation assistance
• Participation in the UGE annual incentive plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level