ORD Cargo Supervisor

Swissport International AG•Chicago, IL

22h

About The Position

Swissport’s Cargo Warehouse team manages warehouse and storage facilities, loads and unloads air cargo, prepares cargo documentation accurately and on time, and adheres to regulatory requirements. The Cargo Supervisor leads a team during a turnaround, in a specific area, or on a particular task, ensuring compliance with safety and security requirements and operational performance standards in line with company policies and brand values. The role works on a shift basis as a functional member of the operational team. The Supervisor coordinates and coaches staff, assigns and explains tasks, provides on-the-job training, monitors operations and procedures, and supports operational reporting and service documentation. The position may also stand in for a Duty Manager or equivalent when required. The expected pay rate is $30.86 per hour. Swissport states that full-time employees are offered health and wellness benefits, 401(k) with company match, paid vacation and sick time, and company-paid holidays.

Requirements

High school diploma or GED equivalent.
Fluent spoken and written English.
Five years of operational experience in ground handling, cargo, or aircraft fueling services.
Excellent working knowledge of safety practices, procedural compliance, and operational delivery.
Excellent organizational and time-management skills.
Strong proficiency with Microsoft Word, PowerPoint, Outlook, and Excel.
Ability to coach and motivate teams to deliver high-quality standards.
Ability to resolve problems with a focus on excellent customer service.
Ability to establish and maintain positive, professional working relationships with teams and customers.

Responsibilities

Work as a functional member of the operational team on a shift basis.
Act as an on-the-ground technical expert for complex operational, ticketing, or system issues.
Coach and coordinate the team assigned to a task.
Perform tasks stipulated by service-level agreements as requiring a senior staff member.
Accurately capture operational services relevant to invoicing and complete flight or task reports according to company procedures.
Allocate tasks to team members during turnarounds or within warehouse, bag room, or check-in areas.
Ensure compliance with operating procedures, including SOPs, LOPs, and Station Safety Rules, and supervise emergency procedures during the shift in the assigned area.
Supervise operations within the role’s purview and stand in for the Duty Manager or equivalent as required.
Provide work instructions to the team during shifts and turnarounds.
Lead and provide on-the-job training to employees as necessary.
Give Duty Managers feedback on employees to support development or disciplinary conversations.
Promptly escalate customer complaints to Duty Managers, depending on severity.
At small stations, take rotating responsibility for day-of allocation tasks.
Conduct daily QHSSE checks and inspections and report them accurately in company systems.
Manage station Quality, Health, Safety, and Environmental activities with the objective of reducing employee injuries and aircraft and equipment damage.