Supervisor, HR Services Tier 1

Ross Stores•Dublin, CA

3d•$81,000 - $121,800•Remote

About The Position

Working with the Manager of HR Services, this role drives and coordinates the day-to-day administration of case load and people leadership. The goal is to ensure services are delivered efficiently, timely, and in compliance with all company and regulatory guidelines, in collaboration with other HR teams and operational partners. This role directs, organizes, and coordinates teams of specialists in carrying out their functions with a focus on process execution, building effective teams, and customer service. The base salary range for this role is $81,000 – $121,800, dependent on factors including experience, skills, qualifications, relevant education, certifications, seniority, and location. This range is one component of the total compensation package, with other rewards varying by position and location.

Requirements

2-3 years Human Resources experience (specialist experience may be necessary)
1-2 years’ experience of directly supervising employees
Ability to spot trends through use of data and effectively articulate suggestions to process improve
Proficient in Outlook, Excel, Word and PowerPoint, Case Management systems
Highly organized with ability to plan and prioritize in fast paced environment with high case count and frequent exposure to critical incidents

Nice To Haves

Bachelor's Degree in Human Resources Management or related business degree preferred

Responsibilities

Manage all staff by supporting day-to-day operations to include: Monitoring case load, audits to ensure quality and accuracy, real time administration, prioritizing and problem solving.
Inspire and motivate direct reports daily through high case count and critical incidents.
Establish and maintain consistent and productive routines around recognition, ongoing learning / development, recruitment, communication, process improvement, and progress toward annual goals.
Use of analytics to coach team and influence outcomes.
Provide consistent and meaningful feedback and training for direct reports to include use of company sponsored development programs, Focal Reviews, recognition and accountability for underperformance.
Demonstrates urgency in researching escalated issues and partnering with clients with timely outcomes.
Ensures timely and accurate delivery of key processes; keep process documentation up to date.
Proactively works with key partners to inform, collaborate, problem solve and meet service level expectations.
Actively solicits feedback from clients to validate service levels and process improve.
Consults and makes recommendations for process improvement to the HR Leadership team regarding trends, efficiencies, and operational issues.
Makes recommendations to manager and occasionally makes decisions regarding hiring, performance and disciplinary action of Associates.
Participates in group projects and other duties as assigned.