Supervisor Housekeeping

Resorts World NYC•Miami, FL

1d•Onsite

About The Position

This role involves supervising housekeeping staff to ensure cleanliness and quality standards are met in guest rooms and public areas. The position requires performing various duties related to room inspection, inventory management, staff training, and guest service. The supervisor will also coordinate with other departments for maintenance and repairs, and may need to perform direct housekeeping tasks when necessary.

Requirements

Read, write, and speak English fluently.
Knowledge of inventories, scheduling and productivity.
High school math level required.
Ability to communicate effectively with the public and other team members verbally and in written form.
Ability to inspect 25 to 80 rooms per day.
Ability to clean rooms, when needed.
Physically able to move and/or operate large objects, such as: maid carts, suite furniture, large bags of linen, vacuum cleaners and boxes of inventory.
Ability to follow and enforce all hotels standards, including safety procedures/standards and able to recognize and act in emergency situations.
Knowledge of and ability to operate computer.

Nice To Haves

Knowledge of other languages, especially Spanish is a plus.
High school graduate or equivalent preferred.
At least 2 years of housekeeping supervisory experience in hotel preferred.
Four or more years hotel housekeeping experience.

Responsibilities

Open housekeeping: check rooms inventory, assign rooms to room/suite attendants.
Inspect rooms, complete reports, verify status reports; report clean suites to hotel from desk and/or load into automated property management systems.
Supervise Room Attendants and Housepersons on a floor or designated area to ensure all rooms and public areas meet established cleanliness and quality standards.
Report status and/or discrepancies of rooms.
Monitor stock rooms and carts and designated inventories.
Communicate and coordinate with Engineering/ Property Operations to ensure efficient maintenance and repair of items related to guest rooms and public areas.
Perform Room Attendant and/or Houseperson duties, as needed.
Assist in performance evaluations of Room Attendants and Housepersons, as needed.
Respond to special guest requests in a timely, friendly and efficient manner.
Responsible for providing initial, ongoing, refresher, and development training for all Room Attendants.
Provide customer service to guests (internally/externally), including information about the hotel services, activities, and local attractions.
Promote team member loyalty and empowerment.
Communicate and coordinate with Engineering/Property Operations the repair and maintenance program as related to guestrooms and public areas.