Housekeeping Supervisor

Sanibel Harbour Marriott Resort and Spa•Fort Myers, FL

5d•Onsite

About The Position

The Housekeeping Supervisor is responsible for inspecting guest rooms and public areas after cleaning to ensure quality standards are met. This role involves supervising housekeeping staff, assisting with daily operations, and establishing work procedures. The supervisor will also handle maintenance issue reporting, enforce policies, ensure guest satisfaction, schedule staff, maintain cleanliness levels, and manage guest lost and found items. Additionally, the role includes leading training sessions, assisting with onboarding new staff, and attending departmental meetings. The employee is expected to perform other duties as assigned and may be required to work in other hotel areas.

Requirements

While performing the duties of this job, the employee is frequently required to stand, walk, talk and hear.
The employee is occasionally required to sit; reach with hands and arms; climb or balance, and stoop, kneel, crouch, or crawl, stand and walk long periods of time.
The employee must occasionally lift and/or move up to 50 pounds.
Candidates must have the work permit and proper paperwork to be employed in the USA.
Excellent verbal and good written skills required.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to learn PMS.
Ability to use Microsoft Office programs.

Nice To Haves

Spanish and/or Creole language knowledge is a plus.

Responsibilities

Inspect guest rooms and public areas after being cleaned by Housekeeper to ensure quality standards.
Work with Assistant Director of Housekeeper in supervising the housekeeping staff.
Assist housekeeping management with day to day operations.
Establish standards and procedures for work of housekeeping staff.
Submit any maintenance issues to Engineering & Management via work orders such as painting, repairs, furnishings, relocation of equipment, and reallocation of space.
Enforce policies and procedures at all times.
Ensure that quality services are rendered in meeting guest needs and that guest relations are enhanced.
Schedule staff according to labor standards and forecast.
Maintain room quality based on resort objectives.
Monitor and maintain the level of cleanliness in rooms, storage areas, laundry, restrooms, and public areas.
Compile and report the accurate status of guest rooms to the front office.
Enforce standard procedures for the acceptance, security, and return of guest lost and found items.
Notify supervisor of any suspicious people or problems such as missing room items, damage, pets, engineering problems, etc.
Be properly attired in clean uniform, proper footwear and wear a nametag at all times.
Adhere to all housekeeping procedures and resort rules.
Assist conducting inventories of linen, supplies, and equipment as needed.
Lead training exercises.
Assist with onboarding and training of all new housekeeping staff.
Attend department and resorts meetings.
Other duties and responsibilities may be assigned.
The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.