Supervisor, Housekeeping

Coury Hospitality•San Diego, CA

6d•Onsite

About The Position

At Coury Hospitality, we bring a commitment to collaborative excellence, a unified vision, and shared principles of partnership to every aspect of hotel management. Our approach is seamless and tailored, ensuring each property under our management offers a unique and exceptional guest experience. Join our team of Experience Curators! Coury Hospitality has an amazing opportunity as a Housekeeping Supervisor. As a Housekeeping Supervisor, you play a vital role in ensuring every guest experiences a clean, comfortable, and welcoming stay. You’ll lead and support the housekeeping team while maintaining the high standards that define the Hard Rock Hotel San Diego experience. If you thrive in a fast-paced environment, lead with positivity, and take pride in operational excellence, this role is your stage. Support the daily operations of the Housekeeping Department by leading team members, maintaining cleanliness standards, and ensuring guest rooms and public spaces consistently exceed expectations.

Requirements

Previous housekeeping and supervisory experience
Lead with positivity, accountability, and professionalism
Thrive in a fast-paced, team-oriented environment
Strong guest service instincts and communication skills
Organized, detail-oriented, and solution-focused
Working knowledge of Word, Excel, and basic computer systems
Flexible and available to work varying schedules, including weekends and holidays
High school diploma or equivalent required
Previous housekeeping and leadership experience preferred
Working knowledge of company policies and operational procedures
Ability to stand and walk for extended periods
Ability to sit, stoop, kneel, crouch, and reach while performing duties
Ability to lift or move up to 25 pounds occasionally

Responsibilities

Assist the Director of Housekeeping in overseeing daily housekeeping operations
Provide guidance, coaching, and performance feedback to housekeeping team members
Assign daily work responsibilities based on occupancy and staffing levels
Adjust assignments throughout the shift to support operational needs
Ensure guestrooms, public areas, offices, and storage spaces are clean, organized, and guest-ready
Monitor room attendants and support staff to ensure work is completed to brand standards and within expected timelines
Conduct quality inspections and reinforce cleanliness expectations
Ensure team members are properly trained on company policies, procedures, chemicals, and equipment usage
Promote compliance with hotel safety standards and key control procedures
Verify associates are clocked in properly and in full uniform compliance
Coordinate daily linen distribution, collection, organization, and inventory processes
Support weekly and monthly linen inventory procedures
Ensure storage rooms and housekeeping carts remain organized and secure
Ensure guest housekeeping requests are handled promptly, professionally, and efficiently
Coordinate with the Front Office to ensure room status updates are communicated accurately throughout the day
Support housekeeping operations hands-on when staffing levels require additional assistance
Assist in monitoring payroll and labor costs within departmental budgets
Maintain accurate daily and weekly operational reporting