Supervisor, Healthcare Programs

Arcwood Environmental, LLC•Dallas, TX

6d•Hybrid

About The Position

About Arcwood Every advancement—from the products we use to the medicines and technologies we depend on—creates waste that must be handled responsibly. For more than 50 years, Arcwood Environmental has helped organizations across the United States manage the byproducts of progress safely and thoughtfully. With deep expertise and innovative waste management technology across a growing nationwide footprint, Arcwood protects people, communities, and the environment through work that often happens behind the scenes. Our Values We move forward together, one team with a shared purpose, counting on each other every day. Our core values demonstrate how we work together to deliver value for our customers, putting them at the center of all we do: Lead with Safety: We uphold the highest safety and compliance standards to protect our teams, our customers and the communities that count on us. Solve Problems Creatively: We push for better – advancing technologies, processes, and ideas that protect human health and the environment. Own It Together: We are individually and collectively accountable for our work and our impact, knowing that progress is only achieved by working together – with our customers, and with each other. Deliver for Customers: We put customers at the center of all we do. When we live our values – lead with safety, solving problems creatively, and owning our work together – the result is clear: we deliver exceptional value for our customers. We’ve reached a unique point as a company: big enough to deliver broad capability and consistent performance, while striving to be nimbler and more responsive to our customers’ evolving needs. Come join Arcwood and be part of our legacy of environmental leadership!

Requirements

High-school diploma or equivalent (required)
2+ years of supervisory or job-related experience (required)

Nice To Haves

Previous experience within a customer service role (preferred)

Responsibilities

Managing a Medical Device Collection Program for a region of customer hospital sites.
Supervising and providing guidance to technicians performing device collection services at hospitals within a specific region.
Managing all regional customer communications.
Prioritizing health and safety by adhering to policies, processes, and maintaining safe practices at all times.
Managing the safety of assigned area for all team members, including but not limited to, managing safety audits, safety training, communication with insurance companies, incident investigations, monitoring safety systems, and communicating unsafe conditions on customer sites.
Training new Healthcare Device Collection Technicians to effectively complete collection tasks for their respective customer sites.
Preparing service schedule inputs for any hospitals within assigned region.
Partnering with customer representative to set up new hospital for services, including site assessments, collection container installation, and ongoing evaluations of site needs.
Ensuring Healthcare Device Technicians are set up and approved in any Hospital Credentialing Programs as required.
Providing inspection services to customers including bin inspections, data collection via mobile application, packaging of full containers for shipment and conducting various facility inspections as required during the onboarding process of new technicians or due to vacancy.
Maintaining regional account data in service platform including hospital information, locations, containers, routing and updates employee service profiles.
Partnering with customer to achieve program efficiencies.
Completing area invoicing, payroll approvals and expense tracking and approvals.
Maintaining maintenance records for assigned vehicle fleet and ensures safe operating conditions.
Receiving and maintaining credentials to provide service at customer sites as needed.
Maintaining medical records for vaccination and testing related to credentialing; COVID-19 and Flu vaccinations required.
Completing interviews, onboarding, and performance evaluations and implements disciplinary actions as needed.
Responding as needed to provide assistance during off-hours and maintains availability for conference calls with Healthcare team and customers.
Maintaining the ability to travel 60% of the time regionally and nationally for inspections, hospital implementations, supervisory tasks or Corporate meetings.
Taking on additional duties as assigned to support the team and organization.