Supervisor, Health Information Management

HealthPartners•Saint Louis, MN

About The Position

Regions is hiring a Supervisor, Health Information Management (HIM) to oversee assigned HIM teams and functions across the organization. The supervisor serves as a resource for departments on medical records and their management and protection, performs and supervises computer- and paper-based work, manages turnaround times, and collaborates with clinical operations and information technology to maintain the accessibility and integrity of patient information throughout the continuum of care. The role oversees daily HIM operations, including hiring, staff development, and corrective action, and maintains a presence during normal business hours. The supervisor works with the manager and other HIM leaders to maintain open communication about workflow, staffing, coverage, and other operational issues; resolves complex HIM issues; and supports the HealthPartners/Regions Hospital mission, vision, and values of Excellence, Compassion, Partnership, and Integrity. Scope includes enterprise oversight of HIM functions; internal and external partnership management; staff oversight across business units and sites; staff education and training; workflow standardization and efficiency; liaison work with IT, compliance, and legal; understanding clinical documentation tools; vendor communication; project collaboration; and preparation and assistance with the annual HIM budget. The role supervises assigned HIM business units’ daily operations and workflow, manages staff performance, training, and development, and serves as a subject matter expert for Epic and other applications relevant to assigned areas. Additional duties include maintaining orientation and policy/procedure materials, supporting accurate and complete patient records, reviewing electronic records, approving electronic timecards, and participating in projects, committees, and other assigned work. The stated distribution of duties is approximately 45% operations and workflow, 40% staff performance, training, and development, and 15% administrative duties; actual daily time may vary.

Requirements

Associate or bachelor’s degree in Health Information Management or another field, or enrollment in an associate or bachelor’s degree program in Health Information Management.
Three to five years of experience with paper and electronic medical records and issue resolution in a health information management environment, with strong organizational and people skills and some leadership experience; alternatively, enrollment in an HIM associate or bachelor’s degree program and two to four years of HIM-environment experience with strong organizational and people skills.
Broad knowledge and understanding of health information management requirements and current issues.
Ability to interpret and apply regulatory principles.
Ability to prioritize, plan workloads, multitask, and meet multiple deadlines.
Knowledge of Microsoft Office applications and other software.
Effective oral and written communication skills.
Ability to set up, conduct, and lead meetings.
Ability to establish and maintain effective working relationships with the public, medical staff, hospital departments, and HIM staff, in person and by telephone.
Ability to provide exceptional service to internal and external customers.
Ability to handle confidential information discreetly.
Ability to troubleshoot technical issues with HIM applications or platforms and provide technical support to the HIM department.
Ability to train and cross-train staff on job functions and technical issues and resolutions.
Problem-solving ability and adaptability to workflow or process changes.
Proficiency in leading and supervising teams handling multiple HIM functions.
Ability to work quickly and accurately with minimal supervision.

Nice To Haves

Associate or bachelor’s degree in Health Information Management upon hire.
One to three years of applicable leadership experience in a lead or supervisory role.
Epic experience.
RHIT (Registered Health Information Technician) or RHIA (Registered Health Information Administrator) credential.

Responsibilities

Supervise the daily operations and workflow of assigned HIM business units, providing day-to-day oversight and work direction.
Coordinate staffing schedules and time-off requests to maintain appropriate coverage and staffing patterns.
Manage daily workload and coordinate staff functions.
Monitor employee productivity and work accuracy against established standards; coach staff and take disciplinary action as needed.
Collaborate with the leadership team on process and quality improvement, and implement improvement initiatives with HIM leaders’ support.
Initiate and communicate policy updates and document work-standard changes, with leader approval, to support quality and standardization.
Develop, monitor, and report HIM measures, including volume, turnaround time, customer service, employee productivity, and backlog.
Serve as a subject matter expert for Epic and applications relevant to the assigned area, and troubleshoot HIM technical issues.
Support staff training and professional development; coordinate and provide new-employee orientation and train staff on policies, procedures, and relevant developments.
Partner with the manager on recruitment and selection, including use of behavioral interviewing tools and processes.
Conduct regular individual meetings and annual performance evaluations; support staff goal-setting, provide feedback, and take corrective action as appropriate.
Ensure mandatory education and compliance standards are met.
Partner with the manager to maintain HIM orientation and training materials and policy/procedure manuals.
Maintain organized patient record systems and the accuracy and completeness of electronic or paper records; audit electronic records according to policy and educate users.
Ensure timely review, completion, and approval of electronic timecards.
Perform or provide backup for assigned functions such as FOD, ROI, amendment requests, release restrictions, demographic changes, and transcription support.
Submit the Regions monthly death list to assigned donation organizations, when assigned.
Meet with medical staff to verify and sign medical procedure logs for Board certification, as assigned.
Participate in committees and work groups and oversee assigned HIM projects.
Collaborate with clinical operations, IT, compliance, legal, vendors, and other internal and external partners on HIM operations and patient-information management.
Assist with preparation of the HIM annual budget and perform other assigned duties.