Supervisor, Growth and Development

Shift4•Las Vegas, PA

About The Position

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry.

Requirements

High school diploma or equivalent required
2+ years of supervisory or team lead experience in sales support, operations, or customer success.
Strong leadership skills with proven experience coaching and developing high-performing teams.
Excellent organizational, time management, and problem-solving abilities.
Proficiency in Microsoft Office Suite, Google Workspace, and CRM platforms (e.g., Salesforce).
Strong written and verbal communication skills; able to convey feedback effectively.
Ability to manage multiple priorities in a fast-paced, evolving environment.
Demonstrated ability to collaborate with cross-functional teams to achieve shared goals.

Nice To Haves

Associate’s or Bachelor’s degree preferred.
Experience in payment processing, SaaS, or financial services industries is a plus.

Responsibilities

Supervise and oversee daily operations of the Growth & Development team to meet department goals and SLAs.
Coach, mentor, and provide ongoing feedback to team members to support skill development, performance improvement, and career growth.
Monitor workflow and assign tasks based on team capacity and priorities.
Serve as the primary escalation point for complex inquiries, resolving issues promptly and professionally.
Analyze performance metrics and prepare reports to track progress, identify trends, and recommend improvements.
Collaborate with cross-functional teams (Sales, Marketing, Training, and Operations) to support business growth initiatives.
Ensure consistent application of company policies, processes, and procedures across the team.
Assist in developing and implementing training programs and process documentation to improve team efficiency and product knowledge.
Drive initiatives to enhance the customer and merchant experience, ensuring service quality and satisfaction.
Partner with leadership to develop individual and team objectives aligned with department and company strategy.
Promote a culture of accountability, collaboration, and continuous learning.
Stay current on industry trends, product updates, and best practices to guide team development.
Perform other duties and special projects as assigned by management.