Supervisor, Group Sales Support

Co-operators•Guelph, ON

1d•Hybrid

About The Position

The Supervisor, Group Sales Support provides leadership and oversight to a regional team of Group Sales Support professionals, with accountability for enhancing the group client experience, supporting sales growth objectives, and ensuring consistent application of best practices. The role is responsible for managing escalated client issues, complex and technical matters, client service and large implementations, and for developing team capability through training, coaching, and continuous improvement initiatives.

Requirements

Experience within sales, insurance, or group benefits is a requirement.
Minimum of five years of people leadership experience.
Post-secondary education in Business Administration, Commerce, or a related discipline.

Nice To Haves

French is an asset.

Responsibilities

Provides people leadership to a regional team of Group Sales Support professionals, including recruitment, onboarding, performance management, coaching, and ongoing development.
Oversees daily operations and workflow management, including resource allocation, quality audits, and continuous improvement of processes, policies, and procedures.
Acts as the escalation point for complex client issues, technical questions, and high‑risk matters, exercising sound judgment and decision‑making.
Leads and supports large and high‑profile client service, including participation in client meetings and management of the Large Client Service Model.
Manages large client implementations end‑to‑end, coordinating with clients, brokers, third‑party administrators, and internal partners to ensure successful onboarding.
Develops, maintains, and delivers training programs and materials; serves as a key technical and subject matter expert for the team and broader sales support function.
Builds strong relationships with internal stakeholders, national support teams, and external partners to support sales growth, client satisfaction, and service excellence.
Contributes to departmental planning and budgeting, and drives initiatives that enhance operational effectiveness, client experience, and business outcomes.