Supervisor Group Lead - Sample Management

Eurofins•Lancaster, PA

10d

About The Position

The Supervisor Group Lead, Sample Management leads daily departmental operations and supervises Sample Management personnel to ensure samples are handled accurately, on time, and in compliance throughout the laboratory workflow. The role provides direct leadership for employee performance, development, scheduling, training, and operational execution, and serves as a key liaison between Sample Management, Project Management, and laboratory operations. The position oversees workflow prioritization, resolves operational and personnel issues, supports automation and storage systems, and drives continuous improvement to meet client expectations and departmental performance objectives. It promotes a safe, productive, and customer-focused work environment through effective communication, coaching, and resource management. The role is scheduled Tuesday through Saturday, 3:00 p.m. to 11:30 p.m. The Supervisor Group Lead ensures compliance with laboratory quality systems, safety procedures, chain-of-custody requirements, and standard operating procedures. The position also oversees long-term sample storage capacity and supports troubleshooting of the Automated Sample Retrieval and Storage System (ASRS).

Requirements

High school diploma.
Knowledge of sample management processes and TALS.
At least 1 year of relevant experience.
Professional working proficiency in English, including the ability to read, write, and speak in English.
Authorization to work in the United States without restriction or sponsorship.

Nice To Haves

Advanced knowledge of laboratory sample management processes, sample lifecycle requirements, and chain-of-custody principles.
Expert proficiency in TALS and other laboratory information management systems.
Strong understanding of laboratory workflows and ability to coordinate resources to meet operational priorities and client commitments.
Demonstrated ability to independently resolve complex sample management issues and make sound operational decisions.
Previous leadership experience.
Strong leadership, mentoring, and training skills, including the ability to develop and support team members.
Excellent verbal and written communication skills across multiple organizational levels.
Strong organizational and workflow management skills, including managing multiple priorities and competing deadlines.
Experience coordinating cross-functional activities among Project Managers, laboratory personnel, and operational teams.
Knowledge of hazardous sample handling, storage, disposal, and associated administrative requirements.
Ability to troubleshoot laboratory systems and coordinate resolution of technical workflow issues.
Strong attention to detail and commitment to quality, compliance, and customer service.
Ability to serve as a lead resource and departmental subject matter expert while fostering a collaborative team environment.

Responsibilities

Supervise, coach, and develop Sample Management employees to achieve individual and team performance objectives.
Conduct regular one-on-one meetings and provide feedback, performance guidance, and career development support.
Complete performance management activities, including goal setting, mid-year reviews, year-end evaluations, and ongoing discussions.
Address employee concerns, attendance issues, performance deficiencies, and behavioral concerns promptly and professionally.
Oversee onboarding and help integrate new employees into the department.
Provide training, mentoring, and development opportunities for new and existing staff.
Conduct interviews and participate in hiring activities to support staffing requirements.
Maintain employee training records and ensure required training is completed and documented.
Coordinate daily operations, including workload distribution, task assignments, staffing plans, and workflow prioritization.
Set daily team expectations and communicate priorities through shift huddles and routine team communications.
Monitor departmental performance and communicate metrics, workflow status, and key updates to leadership and incoming shifts.
Review shift carryover activities, backlog trends, and workflow bottlenecks to ensure timely resolution and continuity between shifts.
Review departmental logbooks and operational records to ensure end-of-shift responsibilities are completed accurately and consistently.
Manage employee schedules and departmental staffing to meet business and customer requirements.
Handle incoming departmental communications and ensure timely response, escalation, and follow-up.
Coordinate with Sample Management and Client Services/Project Managers to understand and fulfill client requirements.
Resolve operational issues that may affect project execution, turnaround times, or customer satisfaction.
Attend leadership, operational, and cross-functional meetings and communicate relevant information to department personnel.
Cascade organizational, departmental, and operational communications to employees.
Oversee long-term sample storage capacity and effective use of storage resources.
Support troubleshooting and resolution of Automated Sample Retrieval and Storage System (ASRS) issues.
Ensure compliance with laboratory quality systems, safety procedures, chain-of-custody requirements, and standard operating procedures.
Identify and implement opportunities to improve workflow efficiency, quality, productivity, and customer service.
Develop, implement, and monitor operational improvement initiatives.
Evaluate workflow processes to eliminate inefficiencies and improve service delivery.
Partner with leadership and cross-functional stakeholders on strategic initiatives and departmental objectives.
Perform additional duties as assigned.