Supervisor, Global Security Operations Center (GSOC)

Apple • Cupertino, CA

4h • Onsite

About The Position

As part of Apple’s Global Security Team, you’ll be the first level of supervision and escalation for a team of GSOC Control Room Operators that handle the security needs of Apple’s most valuable assets: our people, properties and innovations! Apple’s Global Security Operations Center is looking for a leader that is team oriented, reliable, flexible, detailed, a great communicator, but also experience in security and access control system technology. The GSOC Security Lead will be on point of a shift within our call center that operates 24/7/365. The GSOC supports Apple, not only in the Santa Clara Valley, but globally.

Requirements

• 2+ Years of experience within a Global Security Operations Center
• Flexibility to work different schedules and must be willing to work any shifts (24/7/365) that aligns with business needs and changes

Nice To Haves

• Demonstrates excellent verbal and written communications skills, with a strong attention to detail
• Excellent problem solving, critical thinking, and analytic skills
• Ability to hold self accountable, demonstrates integrity and initiative
• Display a strong work ethic and decision making in both routine and urgent situations
• Driven to excel at customer service
• Eagerness to tackle additional duties that arise or are assigned

Responsibilities

• Support, mentor, and guide GSOC Operators in daily tasks, emergency response protocols, and standard operating procedures
• Provide direct operational oversight and leadership for GSOC shifts
• Manage and coordinate the response to critical incidents and security events globally, ensuring alignment with Apple’s risk mitigation strategies
• Ensure adequate shift coverage and manage operational workflows to alleviate the burden on the current shift
• Partner with cross-functional teams and regional security leadership to ensure seamless global operations and communication
• Maintain high standards of operational readiness, ensuring compliance with Global Security procedures and policies

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed