Global Security Operations Center Specialist

MillerKnoll•Zeeland, MI

1d•Onsite

About The Position

This position is responsible for monitoring alarm, surveillance, and access control systems, reviewing threat reports, and assisting with security operations and communication with law enforcement. The role involves troubleshooting and evaluating card access and door control systems, managing and escalating risk issues, and acting as a Subject Matter Expert for the Global Security Operations Center. The specialist will handle incoming communications, coordinate security responses to incidents, and identify/assess potential impacts to the company. They will leverage various security systems, activate mass notification systems, and prepare reports. The role requires protecting sensitive information, working independently with limited supervision, and collaborating within a team environment. The ideal candidate will be service-centric, professional, possess strong situational awareness, and sound judgment.

Requirements

High school diploma or its equivalent (GED, for example)
Work experience which demonstrates performance competency
Valid driver's license with a good driving record
Ability to obtain First aid/CPR/AED certification within 30 days of hire
Ability to interact with personnel at all levels within the corporation, outside agencies, and the general public in a friendly, positive, and professional manner
Demonstrated ability to effectively use office automation/communication software and tools currently used in the MillerKnoll office environment, including proficiency in Microsoft Office products
Excellent verbal, written, and interpersonal communication skills
Ability to solve problems and de-escalate situations in a non-confrontational manner
Excellent attention to detail and accuracy
Ability to manage multiple job duties while maintaining the highest levels of professionalism and confidentiality
Ability to prioritize decisions based upon multiple criteria and identifiable standards of policies and procedures
Ability to work independently with little or no supervision
Ability to stand or sit for extended periods, walk long distances, use hands to handle, hold, or feel objects, tools, or controls, reach with arms, and talk or hear
Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus
Ability to hear conversations in noisy environments
Proficient in Microsoft Office products and able to operate company computer systems, including critical fire, life safety, and security system programs
Ability to work independently with limited supervision
Regular and predictable attendance based on scheduled hours
Use resources provided to make decisions without direct supervision
Work in a team environment while completing projects as requested to achieve business objectives

Nice To Haves

Prior public safety, military, or security officer-related job experience is preferred
First aid/CPR/AED certification

Responsibilities

Dispatching, access control, alarm, and surveillance system monitoring
Reviewing threat reports and assisting with security operations and law enforcement communication
Troubleshooting, evaluating, and accurately reporting card access and door control systems
Managing and escalating risk and customer-impacting issues
Acting as a Subject Matter Expert (SME) for the Global Security Operations Center
Handling incoming communications, including routine and emergency calls
Coordinating security responses to activities and incidents
Identifying, assessing, and coordinating the response to incidents that have the potential to impact the company adversely
Escalating and disseminating incident information to management
Responding to inquiries, intake reports of security-related issues, recording all calls, and coordinating response in line with procedures, guidelines, and policies
Monitoring proprietary software, external intelligence feeds/alerts, access control, and video monitoring systems to identify and assess incidents that could impact the company
Leveraging Computer Aided Dispatch (CAD), radio, access control, fire alarm, burglar alarm, and video monitoring systems to facilitate security response
Activating mass notification system and generating written alerts about incidents that have impacted the business
Escalating and notifying management of significant security incidents and events
Conducting initial review of threats and contacting law enforcement in alignment with established procedures and policies
Processing urgent requests for information from law enforcement
Routing calls to the appropriate party
Placing fire monitoring software in test and bypass for system maintenance
Monitoring company retail stores when only one associate is present at the site
Acting as a liaison between the physical security team and vendors
Reporting and recording all facilities maintenance requests for company properties
Conducting ongoing accurate audits of security systems to determine proper functionality
Preparing reports and activity logs and communicating the information as needed