Supervisor, Fulfillment

HarperCollins Publishers • Depew, NY

3d • Onsite

About The Position

The Supervisor, Operations will lead daily department operations with a strong floor presence to achieve production, quality, safety, and customer service goals. Effectively balances staffing and capacity, communicates priorities across teams, and resolves issues quickly. Fosters a safety-first, continuous improvement culture while developing and engaging associates to support efficient, customer-focused operations. The shift for this position is 1st Shift, 6:00am - 2:30pm.

Requirements

• Associates degree in Business Management or related field; Bachelors preferred.
• 5-7 years supervisory experience in an automated distribution or manufacturing field, preferably in a pick/pack environment.
• Experience with computerized warehouse management system required.
• Proficiency in Microsoft Office Suite required.

Nice To Haves

• Familiarity with packaging equipment and conveyor systems a plus.

Responsibilities

• Maintains a strong, consistent on-the-floor presence, actively observing processes, workflow, and associate performance across all areas of responsibility.
• Balances operational, capacity and staffing issues to achieve efficiency and staffing targets.
• Achieves service-level targets and produces a high-quality product for the customer.
• Keeps the customer at the forefront by anticipating and meeting customer needs and by building a customer-focused environment.
• Shares real-time production status, risks, and priorities with other departments.
• Aligns daily production priorities with customer demand and delivery commitments.
• Effectively uses department budgets, input files and available production reports to make accurate and effective judgments and recommendations based on the data.
• Maintains and drives continuous improvement through effective application of 5S, Lean Manufacturing and associate engagement techniques.
• Drives a safety-first culture and consistently strives to improve ergonomic conditions.
• Responds quickly to floor-level issues including staffing gaps, equipment problems, quality concerns, and shortages.
• Comes prepared to daily board and weekly operation meetings to discuss current department status and upcoming areas of focus.
• Uses effective and collaborative communication with other operations supervisors and teams to identify, analyze and resolve production issues/problems in a timely manner and without impact to the customer.
• Models effective leadership principles and techniques that support a positive culture.
• Actively pursues training & development, coaching, recognition and associate engagement opportunities.
• Utilizes traditional soft skills to drive a culture of accountability; sets clear expectations and is persistent and consistent with the prompt addressing of poor behavior or performance.
• Participates on project teams that further the common, strategic organizational goals.
• Maintains a high-level of technical competence in field by staying abreast of latest approaches and current events.
• Recruits, interviews, onboards, and trains associates.
• Develops, administers and updates department operating procedures.
• Administers company policies and procedures.
• Performs marginal tasks.

Benefits

• Comprehensive and highly competitive benefits package
• Variety of physical health benefits
• Retirement and savings benefits
• Caregiving benefits
• Emotional wellbeing benefits
• Transportation benefits
• Other benefits
• Elective benefits employees may select to best fit the needs and personal situations of our diverse workforce.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree