Supervisor - Front Desk

Peregrine Hospitality•Lenox, MA

20h•Onsite

About The Position

This role involves supervising front desk staff, managing guest services, and ensuring smooth hotel operations. The ideal candidate will have a comprehensive understanding of the hotel's software system, handle reservations, check-ins, and check-outs, and maintain high standards of customer service. Responsibilities include coordinating with guests, preserving guest privacy and security, communicating with management, conducting property inspections, maximizing revenue through sales strategies, and maintaining knowledge of hotel features and local attractions. The role also requires upholding company confidentiality, ensuring property safety through risk management, and serving as a role model for appropriate behavior. The supervisor will train and develop associates on service standards, technical skills, and operational procedures, fostering open communication among staff. Additional duties as assigned by management are also part of the role.

Requirements

At least 2 years of hotel front desk experience
Excellent people skills to supervise staff

Responsibilities

Train and monitor front desk staff.
Assist with reservations, and checking guests in and out of the hotel.
Uphold friendly, courteous telephone service and interactions with guests and fellow employees.
Coordinate with guests prior to arrival and through to their departure by means of reservations, wake up calls, check-in, check-out, routing needs, posting charges, and special requests.
Preserve the security and privacy of guest rooms and administrative keys.
Actively communicate with management and staff through scheduled reports, customer feedback, and guest needs.
Assist with special requests, group blocking and unusual circumstances.
Conduct hotel site inspections to maintain property safety and chaperon tours for prospective clients.
Maximize revenues through sales strategy and outstanding customer service.
Develop a comprehensive knowledge of rates, features, amenities, and area attractions for the property and competitors.
Maintain the confidentiality of any and all company information.
Sustain the safety of the property though risk-management behavior, proper inspections, participation in Safety and Security Committee and knowledge of emergency procedures.
Serve as a role model to demonstrate appropriate behaviors.
Carry out supervisor responsibilities in accordance with hotel policies and standard operating procedures.
Train and develop associates on 4 Keys service standards, technical skills, standard operation procedures, and safety standards.
Foster open channels of communication between all employees.
Follow all additional duties as assigned by management.