Supervisor Front Desk

Hilton Grand Vacations•South Lake Tahoe, CA

33d•$23 - $27

About The Position

Do you want to work for a company that values its team members and encourages you to achieve your best? At HGV, we have a place for you. As a Front Desk Supervisor you would be responsible for executing your position's responsibilities and driving company success through performing the following activities to the highest standards.

Requirements

High school diploma/GED.
Prior related experience.
Ability to read, analyze and interpret complex documents.
Ability to build and interpret business communications and reports.
Basic mathematical skills.
Highly skilled in solving practical problems, using good judgment to deal with a variety of variables in guest and business situations.
Excellent interpersonal and service skills.
Ability to resolve conflict, think on their feet, influence and mentor others.

Nice To Haves

Associate's Degree/College.
3+ Years of related experience.
Prior management/supervisory experience.

Responsibilities

Supervise the Front Office daily operations.
Assist guests with check-in and out as well as giving support and assisting the Front Desk staff with any questions or guest situations.
Greet and welcome owners/guests upon arrival.
Register guests into the computer, verifying reservation, address, and credit information.
Promote the Hilton Grand Vacation services and provide recognition and benefits to all present members.
Responsible for training and direction of new department Team Members.
Ensure all Front Office quality standards are aligned with and that all policies and procedures are consistently applied.
Provide ongoing training and support to the team.
Maintain a house bank and make a deposit and accurate report of receipts daily.
Supervise and ensure the accurate sequences of events for proper registration and check out of guests.
Assign specific tasks to subordinates relative to credit, missing addresses, registration cards, posting charges, and overall cleanliness and organization of the front desk.
Post miscellaneous charges as requested.
Maintain a daily log of all guests’ opportunities with corrective action steps.
Follow up on any unresolved situations in a timely manner and pass on appropriate information to other Manager/Supervisors for handling.
Follow-up on credit opportunities during each shift.
Assist with monitoring and maintaining room inventory and availability. Help ensure rooms are accurately blocked, assigned and updated based on reservations, occupancy and business needs.
Other duties as assigned by management.
Regular attendance in conformance with the standards, which may be established and revised by HGVC from time to time, is crucial to the successful performance of this position. Shifts may vary.
Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to the collective bargaining agreement.