Supervisor Food Warehouse

NBCUniversal•Universal City, CA

4d•Onsite

About The Position

Responsible for overseeing the Food Distribution Center (FDC) operations. Supervisor must have the ability to create and foster a cohesive team while demonstrating organizational, planning, delegation, mentoring and coaching skills.

Requirements

High School diploma or GED required
Minimum 2 years management & logistics/warehousing experience with multiple large high-volume food service operations and managing a team of 10+ employees.
Must be available to work on weekends, holidays and nights in varying weather conditions.
Must be able to express ideas clearly and logically that are fact based.
Must demonstrate good judgment and a strong sense of ethics in deciding how to respond to internal (TMs) and external customers’ (guests) concerns and issues while keeping company business models in mind.
Must have excellent written and verbal skills to effectively communicate with all levels of the organization.
Must be proficient in MS Word, Excel, food related Point of Service system (i.e. EATEC & Clarity).
Strong customer service, interpersonal and organizational skills.
Able to provide creative solutions to guest situations.
Ability to work in a high paced, repetitive teamwork environment.
Experience managing in a union environment.
Strong interpersonal and analytical skills.
Quick thinker with the ability to make sound decisions.
Able to manage effectively under deadlines.
Previous experience with creating and managing budgets.

Nice To Haves

Associate or Bachelor’s degree (or equivalent) in logistics or business administration preferred.
Culinary knowledge & formal training preferred.
Theme park experience preferred.

Responsibilities

Ensure compliance with all local, state and federal laws regarding food quality, safety, labor, employment, and Union guidelines, as well as Company policies and procedures.
Support the employee and guest satisfaction programs and ensures the staff understands the importance of the programs.
Supervise all hourly staff and Seasonal Supervisory staff, provide work direction, performance reviews, and coaching to team.
Ensure company compliance with Union contracts regarding employee work conditions, maintaining discipline and replacing open shifts.
Completion of administrative responsibilities for the department to include review of team member schedules, daily operational work plans, cleanliness and sanitation checklists.
Mentors and counsels team members and enforce appropriate policies and procedures ensuring compliance of departmental standards.
Responsible for supervising employees’ workflow, setting leadership standards, and guiding work locations efficiency.
Builds internal relationships ensure our employees are exceeding expectations.
Observes, critiques, and adjusts the daily functions of both departmental personnel and standard operating procedures to provide quality guest service.
Acts as Environmental Health & Safety Team representative for the employees.
Uphold projected labor budget. Adjust operations as necessary to budget, including weekly work schedules.
Maintain a clean, safe and professional work environment.
Ensure proper training of new hires is upheld to the content of the training materials.
Ensure the workforce is trained and proficient at assigned tasks.
Provide oversight of Production Kitchen (PK) and Production Bakery (PB) as a management representative as needed.
Lead workforce planning, reward and recognition planning, employee events, and employee satisfaction action planning.
Performs other duties as assigned.