Food Service - Warehouse Supervisor

SSA Group • Washington, DC

6d • Onsite

About The Position

For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused. We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey. Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities.

This role involves developing and implementing storage systems, policies, and procedures to ensure maximum use and efficiency of space and storage areas in warehousing operations. The supervisor will also contact vendors to reconcile invoice discrepancies, shortages, over shipments, or to arrange for emergency shipments or requisitions. A key part of the role is team management, including hiring, integrating new team members, supervising personnel, evaluating performance, developing, coaching, issuing documentation, and managing employee exits. The position requires living out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client, supporting the management team, and leading the warehousing plan for easy access and accountability of merchandise. Continuous monitoring and feedback on stock levels to the Warehouse Manager, staying knowledgeable about applicable laws, and maintaining a clean, safe, and organized work environment are also essential. The role supports merchandising products to maximize sales, increasing sales through promotional items or suggestive selling, and proactively bringing sales opportunities to the team. Performing SSA EXTRA Guest Service steps and ensuring SSAfety standards are met are critical. The supervisor will manage all warehouse functions and operations for the Retail Department, overseeing quality, product levels, and inventory. Responsibilities include receiving and processing deliveries, ensuring merchandise is properly priced and labeled, and providing proper care when handling and transporting merchandise. Assistance with the maintenance and repair of the warehouse facility and equipment is also required. The role involves accurately processing information/merchandise through a POS system and managing Accounts Payable software for invoice processing. Promoting an inclusive and supportive approach within the team and supporting company/client guidelines regarding Sustainability/Conservation efforts are also key aspects. The position supports driving community effort through hiring, engagement activities, and giving back. Other tasks as deemed necessary may also be assigned.

Requirements

• Strong interpersonal and communication skills, including the ability to articulate to our team, Executive Chef, General Manager and HQ personnel as necessary.
• Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships.
• Exceptional problem-solving/decision-making skills combined with the ability to be organized.
• Demonstrates organizational and planning skills.
• Demonstrates the ability to remain flexible in a fast-paced environment.
• Computer and/or inventory system knowledge.
• Physical ability to stand and walk for extended periods and to move and handle boxes (35lbx – 50lbs or more) as necessary to operation, which entails lifting and perform all functions as set forth above.
• Ability to work varied hours/days, including nights, weekends and holidays, as needed.
• Driving a company vehicle and/or golf cart within the scope of employment requires a valid driver’s license and is subject to a DMV check.
• Two years of retail experience minimum, with three to five years of warehouse experience.
• All educational backgrounds accepted, must be 18 years or older.

Nice To Haves

• Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units.
• Focuses on removing barriers and empowering growth and opportunity for team members at all levels.
• Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
• Engages with SSA/Unit in driving community effort through engagement activities and focus.
• On opportunities of giving back.

Responsibilities

• Develop and implement storage systems, policies and procedures to ensure maximum use and efficiency of space and storage areas in warehousing operations.
• Contact vendors to reconcile invoice discrepancies, shortages, over shipments or to arrange for emergency shipments or requisitions.
• Ensure your department’s team is set with the operation in mind: hire & recruit for new talent, integrate new team members, supervise assigned personnel, evaluate performance, develop, coach, issue documentation, and manage employee exits.
• Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client.
• Support the Management team and lead the warehousing plan to ensure easy access and accountability of merchandise.
• Continuously monitor and provide feedback to the Warehouse Manager regarding stock levels.
• Remain knowledgeable and on the forefront of managing in accordance with applicable local, state, and federal laws.
• Maintain a clean, safe, and organized work environment.
• Uphold and demonstrate a complete understanding of company policies and procedures.
• Support the operation in merchandising products to maximize sales.
• Increase sales by using promotional items or suggestive selling while on the floor or covering breaks.
• Proactively bring sales opportunities to the above team, analyzing product sales as necessary.
• Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.
• Ensure SSAfety standards are met by upholding training and daily operational expectations for department staff.
• Manage all warehouse functions and operations of the warehouse for the Retail Department.
• Oversee quality, product levels, and inventory of products.
• Receive and process deliveries of merchandise.
• Ensure that all merchandise is properly priced and labeled in a timely manner.
• Provide proper care when handling and transporting merchandise.
• Assist in the maintenance and repair of the warehouse facility and equipment as necessary.
• Ability to accurately process information/merchandise through a POS system.
• Manage Accounts Payable software for the initialization and processing of invoices.
• Promote an inclusive & supportive approach at the Unit.
• Supports unit in being an example for Company & Client guidelines with regard to Sustainability/Conservation efforts.
• Displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
• Supports SSA / Unit in driving community effort through hiring efforts, engagement activities, and a focus on opportunities of giving back.
• Perform other tasks as deemed necessary.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program: Get access to a portion of earned wages before payday.
• Meal Plan & Employee Discounts at applicable locations.
• Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).
• Tuition Discount through Partnership College.
• Up to 8 hours of Bereavement Leave.
• Holiday pay of 1.5× the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed